My experiences with Pipes and Cigars has been exceptionally good, though I typically only order from them if a new Stanwell catches my eye or if they have a really amazing sale. I try to buy my tobacco local, and SP is just better for pipes all around. I will say P&C does use generic stock images for their pipes, sadly. Even so, the difference in the picture and what you got is very obvious. I'd request a return.
As for Stanwell pipes themselves? The new ones are made in Italy, so some of the old heads who were enamored with Stanwell's past with famous Danish carvers are quick to hate on the new pipes. Which is understandable. But I have Danish and Italian Stanwell pipes, and both tend to punch way above their weight given their asking price. Estate Stanwell pipes are surprisingly cheap and easy to come by, so if you see one in good shape that catches your fancy, then definitely pull the trigger. I'm actually surprised they haven't become more collectible like old Petersons are.