I think this can all be boiled down to dude wanted free shit got upset he wasn’t getting free shit so posted to put Nova on blast.
SmokingPipes.com killed VIP’s
- Thread starter blametony
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I hate when stuff like this happens. Its a true lose lose.
I haven’t had a tobacco shop, but I ran a vintage video game “business” on ebay. Having a delivery service as a middle man is a powerless feeling. Package can be mishandled or lost even with good packaging.
I can’t speak to the miscommunications, runarounds, etc, but ultimately exchange is a fine option.
For damaged items, I used to always look at the cost of the return label and offer as a partial discount (or a bit more to make it a round 10-15% whatever). Save some of the hassle and end up in same place. Or maybe a 5-10 $ house credit?
Some people would just be trying to extort a discount, but I found most of the time it was a one off honest mishap.
SP has given me free tins for something similar, but It’s hard to expect a new guy to do the same thing just starting out.
I have had one order with nova and I had no problems fwiw.
Also though, I feel bad for OP. Forum not holding back anymore
I haven’t had a tobacco shop, but I ran a vintage video game “business” on ebay. Having a delivery service as a middle man is a powerless feeling. Package can be mishandled or lost even with good packaging.
I can’t speak to the miscommunications, runarounds, etc, but ultimately exchange is a fine option.
For damaged items, I used to always look at the cost of the return label and offer as a partial discount (or a bit more to make it a round 10-15% whatever). Save some of the hassle and end up in same place. Or maybe a 5-10 $ house credit?
Some people would just be trying to extort a discount, but I found most of the time it was a one off honest mishap.
SP has given me free tins for something similar, but It’s hard to expect a new guy to do the same thing just starting out.
I have had one order with nova and I had no problems fwiw.
Also though, I feel bad for OP. Forum not holding back anymore
The bigger they get, the worse they become. Classic story.
@Nova Pipes & Tobacco sent me some Cult last week - been awhile since I had some - pairs nicely with my mocha. This pic does the pipe more justice than the one in the WAYS thread. 
Wow, reverted to personal attacks, what a real winner you are. Rather than face the truth that you are mob mentality kind of guy, revert to personal attacks. Says a lot about you. Had the guy apologized for his poor packaging rather than try to convince me that they packaged it well this part of the thread would never have existed. Sounds like you have some issues to work out.
Had the guy apologized for his poor packaging rather than try to convince me that he packaged it well this part of the thread would never have existed. To be honest I almost didn’t even want to email him originally bc I felt bad bc he’s a small shop. His response to me in email is what set this off, the lack of responsibility.
Had the guy apologized for his poor packaging rather than try to convince me that he packaged it well, this part of the thread would never have existed. To be honest I almost didn’t even want to email him originally bc I felt bad bc he’s a small shop. His response to me in email is what set this off, the lack of responsibility and the poor customer service.I hate when stuff like this happens. Its a true lose lose.
I haven’t had a tobacco shop, but I ran a vintage video game “business” on ebay. Having a delivery service as a middle man is a powerless feeling. Package can be mishandled or lost even with good packaging.
I can’t speak to the miscommunications, runarounds, etc, but ultimately exchange is a fine option.
For damaged items, I used to always look at the cost of the return label and offer as a partial discount (or a bit more to make it a round 10-15% whatever). Save some of the hassle and end up in same place. Or maybe a 5-10 $ house credit?
Some people would just be trying to extort a discount, but I found most of the time it was a one off honest mishap.
SP has given me free tins for something similar, but It’s hard to expect a new guy to do the same thing just starting out.
I have had one order with nova and I had no problems fwiw.
Also though, I feel bad for OP. Forum not holding back anymore
JUST STOP!
His email was fine, the thread doesn’t need more of this repeating the same thing over and over.
I’m in mind of The Beatles “Digging A Hole”.
No his response wasn’t fine. Maybe to you bc he’s your buddy it’s fine but I will continue to respond to the mob of his buddies
Only a question now of which mod swoops in to the rescue here first...
@HawkeyeLinus I think you mean Fixing a Hole. Or I Dig A Pony.
...or I Don't Want To Spoil The Party (But I Will)...
@HawkeyeLinus I think you mean Fixing a Hole. Or I Dig A Pony.
...or I Don't Want To Spoil The Party (But I Will)...
Had the guy apologized for his poor packaging rather than try to convince me that he packaged it well, this part of the thread would never have existed. To be honest I almost didn’t even want to email him originally bc I felt bad bc he’s a small shop. His response to me in email is what set this off, the lack of responsibility and the poor customer service.
I had to look at the pic of the horrific dents again. Keep up the fight!! Youve been wronged!!!
Really should just toss them in the cellar. Nothing wrong with those dents, unless you plan to eat the tobacco and maybe fear botulism. I was always told to be weary of on dented tins.
Really should just toss them in the cellar. Nothing wrong with those dents, unless you plan to eat the tobacco and maybe fear botulism. I was always told to be weary of on dented tins.
He’s shooting for a hundred posts to sell the pristine tins at a markup.
….or looking for the door.
Screenshots from our emails.
The following email was sent prior to receiving pictures of your dented tins -
I feel ya. @condorlover1 sent me something special and this is what I received: A Funny Thing Happened With The Post Office! :: General Discussion - https://pipesmagazine.com/forums/threads/a-funny-thing-happened-with-the-post-office.107976/
Come to think of it, he never made it right. Never sent me a replacement. I, too, will now hijack this thread to demand compensation! A PSA will be forthcoming.
Have you thought about sending your first born as penance?
Had the guy apologized for his poor packaging rather than try to convince me that he packaged it well, this part of the thread would never have existed. To be honest I almost didn’t even want to email him originally bc I felt bad bc he’s a small shop. His response to me in email is what set this off, the lack of responsibility and the poor customer service.I hate when stuff like this happens. Its a true lose lose.
I haven’t had a tobacco shop, but I ran a vintage video game “business” on ebay. Having a delivery service as a middle man is a powerless feeling. Package can be mishandled or lost even with good packaging.
I can’t speak to the miscommunications, runarounds, etc, but ultimately exchange is a fine option.
For damaged items, I used to always look at the cost of the return label and offer as a partial discount (or a bit more to make it a round 10-15% whatever). Save some of the hassle and end up in same place. Or maybe a 5-10 $ house credit?
Some people would just be trying to extort a discount, but I found most of the time it was a one off honest mishap.
SP has given me free tins for something similar, but It’s hard to expect a new guy to do the same thing just starting out.
I have had one order with nova and I had no problems fwiw.
Also though, I feel bad for OP. Forum not holding back anymore
“Thank you for following up. I do want to clarify that your order was packaged properly and securely before it left our shop. Every order is packed with care, and we’ve successfully shipped thousands of tins without issue. You’re the first customer to let us know that our packaging didn’t meet their expectations, and I take that feedback seriously. That said, minor denting can sometimes occur in transit, even when packaging is secure — in fact, minor denting can occur during the vacuum sealing process from the manufacturer as I previously stated earlier. What really matters is that the tins remain properly sealed — and these tins are as you previously stated. it’s important to note that this is very common with modern pipe tobacco tins.
Our policy for situations like this remains the same: we can arrange an exchange once the original items are returned, and I've already provided you with a prepaid return label to make the process easier on your end. Once the tins arrive back here, I’ll prioritize your replacement so it goes out right away.
If you’d prefer not to go through the exchange process but are still concerned about the denting, one option would be to transfer the tobacco into jars. Many pipe smokers do this right away, as it ensures long-term freshness and peace of mind, while also allowing the tobacco to age properly.”
No kids, yet! I'm getting married in September. It shouldn't be too long after that
This was Kyle’s response in email and his apology was he’s sorry that it happened not I’m sorry that we sent you a box with no packaging inside
“Thank you for following up. I do want to clarify that your order was packaged properly and securely before it left our shop. Every order is packed with care, and we’ve successfully shipped thousands of tins without issue. You’re the first customer to let us know that our packaging didn’t meet their expectations, and I take that feedback seriously. That said, minor denting can sometimes occur in transit, even when packaging is secure — in fact, minor denting can occur during the vacuum sealing process from the manufacturer as I previously stated earlier. What really matters is that the tins remain properly sealed — and these tins are as you previously stated.it’s important to note that this is very common with modern pipe tobacco tins.
Our policy for situations like this remains the same: we can arrange an exchange once the original items are returned, and I've already provided you with a prepaid return label to make the process easier on your end. Once the tins arrive back here, I’ll prioritize your replacement so it goes out right away.
If you’d prefer not to go through the exchange process but are still concerned about the denting, one option would be to transfer the tobacco into jars. Many pipe smokers do this right away, as it ensures long-term freshness and peace of mind, while also allowing the tobacco to age properly.”
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