I agree with cigrmaster. If he doesn't know anything about the industry, his business will go tits-up faster than a reliant robin in a corner.
Just curious, Anglesly, is the Reliant Robin actually part of the normal vocabulary where you live or is that just coming from a Top Gear fan? (I guess it could also be that there's no distinction between the two)
That thing has got to be one of the most unique cultural references in history.
They also need to be somewhat competitive with online stores. I had been buying Orlik Golden Slice from P&C for $11.90 a 3.5 oz tin. I asked the local B&M if he could get it for me since I'd like to do business locally. So he got me 2 tins and the price was $22.50 each. I went ahead and bought them since he ordered for me. I will go in and have a talk with him about this. I don't expect for him to sell for $11.90 since if I ordered 2 from P&C there would be shipping cost. But $10 a tin more is ridiculous. These kinds of businesses are very competitive so if you want to survive you have to be competitive also. He's one of the ones that want tobacco sales outlawed online. Maybe I should just not do business with him but he's the only game in town.
Every experience I have had with brick and mortar stores (that don't already have an online presence) has been utterly hopeless. They are either doing well and won't give you an inch if you mention the Internet, or are out of business. I say don't feed the miserable dying thing and just let it pass naturally.
We have a better way of doing business now. Consumers are more informed than ever and the internet lets us connect with and employ specialists for everything rather than relying on a series of peddlers just to shake hands with the people we should actually be dealing with.
The modern world needs only a fraction of the infrastructure to manage the same amount of retail traffic as the old system. Basically an entire industry has become obsolete overnight, and everyone is better off this way, it's just a fact of life that a significant number of people are now in jobs that have no future.