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This is pipesmagazine! Posting photos requires some care, but is not rocket science.I’ve also posted this on Pipesmagazine.com and everyone seems to agree with me. Ser Jacopo is not standing by ther warranty. Seems they just want to move pipes and not satisfy customers. God Knows how many pipes I would have gotten from them as I like both their look and feel. And seems to be fairly popular with some pretty avid smokers. But like a lot of companies, they will not stand but their work. I am not happy with the product that they sold me for reasonable reasons. It is a deflect in the pipe and is not acceptable. Very disappointed in Ser Jacopo,. I sent them a follow up email with no response from them.
Ser Jacopop
No more Ser Jacs for me!...this is not a defect, it is not perfect but are handmade...