I just received my new Savinelli 320 rustic Fantasia, and the stem is really loose, spins freely and comes out without any effort.
I called the company and was advised to take a q-tip and warm water and swab the mortise and then reinsert and wait a day, then repeat if it is still loose.
He was very nonchalant and said this is a common problem.
So never having purchased a new pipe, is this common?
He said to go through these steps before returning because it is very common and I have no need to worry.
Being a wood worker, my response was "I see where your going with this, but what happens when it dries again and the wood shrinks back?"
He said not to worry, it will not.
Just looking for some experienced advice here..
Thanks,
M
I called the company and was advised to take a q-tip and warm water and swab the mortise and then reinsert and wait a day, then repeat if it is still loose.
He was very nonchalant and said this is a common problem.
So never having purchased a new pipe, is this common?
He said to go through these steps before returning because it is very common and I have no need to worry.
Being a wood worker, my response was "I see where your going with this, but what happens when it dries again and the wood shrinks back?"
He said not to worry, it will not.
Just looking for some experienced advice here..
Thanks,
M