Ruminations on What Makes Quality

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Briar Lee

Lifer
Sep 4, 2021
5,300
15,179
Humansville Missouri
A century ago Packard, Peerless, and Pierce Arrow were widely acclaimed as the finest regular production cars in America.

Cadillac, Lincoln, and Imperial were luxury makes, but second tier.

The Great Depression hit all the automakers hard, and except for Nicholas Dreystat Cadillac might well have folded:


Dreystadt’s famous quotation about production quality remains taught at all business schools today:

“Quality is design and tooling, inspection and service; it is not inefficiency.”

At some point we know, that Lee sold his company. On that day, a $25 Lee Five Star was the finest production pipe on the earth, with no close peers.

Even a $15 Three Star Lee from the five pointed gold inlaid star era is a stunningly beautiful, perfect pipe.

6782CDAC-3735-48F0-A1BF-3AD70429D8A4.jpegA8026877-2AF6-4857-95EF-2DEE2967B5BD.jpegD4CE2576-B5E6-4CA7-90BF-1DDE8B001C27.jpeg745DF287-39C8-462E-BC71-4FB5BCFB02D1.jpeg38DE7618-3F93-48D7-B923-D7CC697A3F95.jpegAfter the sale, an economy measure had to have been made, to replace the inlaid gold stars with stamped stars, and engraver’s gilding. Then later, the classic recessed hidden screw stem was replaced by a push stem. Eventually, there were no more Lee pipes in the market.

When I look at a Dunhill catalog today, I see where they’ve taken a page from Lee’s “Star Grade” marketing plan and simply call their pipes “White Spot”.

I wonder if a Nicholas Dreystadt might have saved Pipes by Lee, if he’d insisted on manufacturing efficiency and not cheapening the product, by changing what identified it as different.

It must be expensive, to inlay those White Spots on Dunhills.
 
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Briar Lee

Lifer
Sep 4, 2021
5,300
15,179
Humansville Missouri
Quality is a good basis from which to begin, but only proper maintenance will allow quality to endure .
One of the things Dreystadt did at Cadillac was, as I remember from college, is make certain a Cadillac starter motor worked, every one, every time.

He didn’t really change the design, he tightened tolerances and increased inspections.
 
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Briar Lee

Lifer
Sep 4, 2021
5,300
15,179
Humansville Missouri
Very nice photos!

But I wonder why inserting a dot of white into a stem would be difficult. It would also seem to lend itself for automation.
I think that even a Dr. Grabow today, requires a skilled worker to put the final finish on a pipe, especially the joint between shank and stem.

So Dunhill has to have a skilled man, finish the white spot.

At Dunhill, drilling the hole for the white spot might utilize a precision jig, but I’ll bet a man drips the white stuff in that hole, and then that man (or another down the line) finishes it.

During the inlaid gold star era at Lee, the spacing and location of jeweler’s gold stars is invariably perfect. That was done with a jig.

The inlaid gold stars usually aren’t completely perfect. They were inlaid by hand.886AE07C-49E6-480A-8D1A-A7799E60B0B0.jpeg
 
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Mar 2, 2021
3,473
14,255
Alabama USA
One of the things Dreystadt did at Cadillac was, as I remember from college, is make certain a Cadillac starter motor worked, every one, every time.

He didn’t really change the design, he tightened tolerances and increased inspections.
Deming was behind the Japanese quality movement. It’s why the Japanese cars established a dominant market position.
 
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Briar Lee

Lifer
Sep 4, 2021
5,300
15,179
Humansville Missouri
Another shorthand way to state the Dreystat theorem is:

Quality is uniformity

I buy more single pouches of Half and Half than all other single pouches, combined.

I paid a quarter for the first one in 1972.

I paid about fifteen times that for my last one.

The contents were, completely identical, as far as smell, texture, and taste.

Even the lettering on the package is close, to how it always was.
 
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mso489

Lifer
Feb 21, 2013
41,211
60,660
I made the mistake of buying the last of the Subaru Legacy station wagons before the line became sedans only. They were built in the U.S. by then, which might have warned me. I loved the car. It was beautiful, with great visibility all around, and more bells and whistles than I've ever had.

However, I had many warranty repairs in the first few years. First two a.c. problems. Then a rumbling wheel bearing I first mistook for a hole in the exhaust. Then two engine fans. Otherwise (he said optimistically) the car ran great.

The dealership service department treated me like a prince. Everything was covered on warranty, and they supplied a rental car on one occasion.

When it needed major work off-warranty, I traded it in, with regrets, because I really liked the car, and bought a different brand actually made in japan that never needed warranty work and is still going strong. Knock on wood. Many fewer bells and whistles -- no moonroof, automated seats, etc. etc. But so far doing fine.