Rothnh-
I really like these guys, but I've had 2 tobacco mistakes.....including some aromatic in a ziplock bag labeled "McClelland 2015", and now this pipe thing. Both tobacco issues were immediately resolved and I kept the old stuff.....I'm just starting to wonder if they are getting too busy and making honest mistakes.
I think I have one more good order of tobacco in me before I sort of "coast" for the fall and winter. I'm heavily debating taking that business elsewhere.