I was in Chicago 2 weeks ago for Lollapalooza and stopped by Iwan Ries. It was my first visit there and everything about it makes me want to go back and visit soon. We were greeted and attended to by Douglas, impeccably attired in a suit and smoking BCA out of a Dunhill. He positively lit up when I told him I was there for pipe tobacco. I was able to sample some of their house blends (Three Star Banner and Distinguished Gentleman). He pulled out trays and trays of estate pipes for us to peruse. And we chatted animatedly about my preferences in pipe tobacco (aromatics). All in all, we spent well over an hour in the store and I ended up purchasing tins of Bob's Chocolate Flake and Evening Stroll as well as splurging on a Castello KK Opera pipe. Our experience ended with a tour of the smoking lounge. I highly recommend.