Anybody know what’s up with this guy? I placed an order for two briar blocks on May 5. I got an email shortly there after saying that they were shipped. Today is the 17 of May and the post office still shows that they have not received the package. I emailed Rawkrafted and received no response. I have also called many times. No answer and no call back to my voicemails.
Rawkrafted/Smokers Haven
- Thread starter Jameson & Kelly
- Start date
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That’s pretty odd and not typical for them.
They are great folks and I’m sure they’ll respond as soon as they see the email.
I'm still waiting on a call from a message I left a year ago.
I bought blocks from them a few years back. No issues.
But that’s not to say they don’t have issues now. Sad.
But that’s not to say they don’t have issues now. Sad.
I talked to Premal at length about a week ago. Everything is fine with both him and his business.
Sounds like any "misses" are just something that went sideways, the way they occasionally do in systems that have multiple points of failure. It's why aircraft have built-in redundancies, cars have seatbelts and airbags, and skydivers wear AAD's.
I predict that whatever went sideways with your order and/or contact attempt will be clear in hindsight, you'll get your stuff, tweaks to the system will be made, and pipe smoke will once again fill the air from coast to coast.
Sounds like any "misses" are just something that went sideways, the way they occasionally do in systems that have multiple points of failure. It's why aircraft have built-in redundancies, cars have seatbelts and airbags, and skydivers wear AAD's.
I predict that whatever went sideways with your order and/or contact attempt will be clear in hindsight, you'll get your stuff, tweaks to the system will be made, and pipe smoke will once again fill the air from coast to coast.
I spent several hours in Rawkafted/Smokers Haven’s large, separate display room (near the exit door to the smoking tent) speaking with Premal at the Chicago Pipe Show two weeks ago. He was open longer hours than almost any other exhibitor. I personally watched Premal kindly greet and then patiently answer question after question from many aspiring pipe makers, and recall even commenting that I wish I had as much patience. I bought two beautiful unsmoked pipes from Premal - a Joe Hinkle and a White Spot—at a reasonable price from the hundreds he had displayed.
I suspect that his large and lengthy presence at Chicago may have temporarily slowed down service at the Columbus location, but things will work out. This is a family business that has been in pipes for many, many decades.
I suspect that his large and lengthy presence at Chicago may have temporarily slowed down service at the Columbus location, but things will work out. This is a family business that has been in pipes for many, many decades.
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I think many of the vendors in the pipe business operate on small margins and with minimal staff. So there may be times when things fall behind.
Back in the day the standard was to allow 4-6 weeks for delivery on mail order. Fast forward 50 years, and mailed deliveries have increased dramatically. There's more infrastructure to support the volume, and the speed of which the deliveries is a lot faster, but the occasional glitch happens.
Back in the day the standard was to allow 4-6 weeks for delivery on mail order. Fast forward 50 years, and mailed deliveries have increased dramatically. There's more infrastructure to support the volume, and the speed of which the deliveries is a lot faster, but the occasional glitch happens.
Wanted to bring this thread back from the dead to see if anyone has an update on the Premal situation. I placed an order for some briar blocks from rawkrafted a month and a half ago and it still hasn't been dropped off with USPS. I've tried responding to the confirmation email, emailing through the form on the website, and calling. I got no response from any attempt to reach out.
I want to give him the benefit of the doubt and hope my blocks will eventually arrive with me safely, but at this point with zero communication I'm beginning to wonder if everything is on the up and up.
I want to give him the benefit of the doubt and hope my blocks will eventually arrive with me safely, but at this point with zero communication I'm beginning to wonder if everything is on the up and up.
This is a generational, well-respected pipe business in Columbus, Ohio. I saw on Instagram that Premal was in the British Isles recently resurrecting the Germaine blends they sold years ago. I have bought many pipes from Smokers Haven/ RawKrafted and spent a lot of time at the numerous tables Premal had at the Chicago Show earlier this year. I’m sure he will have a large set-up at the Columbus NASPC Show this weekend and I will mention your post to him.
Much appreciated. I'm fine with being patient and I understand emails slip through the cracks, just don't want a technology issue to cause my order to not be fulfilled at some point! That's great he was at Germain's resurrecting the old SH blends, I can't think of a better reason for my order to be delayed.
I personally spoke to Premal in Columbus today, and he said he will be reaching out to you and apologized for the delay.