BUMP and my latest experience
I placed an order yesterday for about 30 Oz. worth of stuff. Then got the email about all the SG supplies coming in. Of course, my order was paid and done for. I called, after hours, so I sent a quick email to them asking if there was any possibility to add 6 tins of different SG stuff to my order before it got out the door so I didn't have to pay for shipping for just those 6 tins.
No response, no feedback... understandable I guess. After all, it was my order.. But Wait ;-)
I get the shipping confirmation and lo'and behold.. the 6 tins are in the shipment ! No hassles, no questions, no nothing.... Absolutely excellent customer service.
Our site sponsors rock !