PipesandCigars.com Discount Code

[jrharrigan]

P&C has a 15% off code listed on their site. I dutifully ordered $105 worth of tobacco to make the minimum, then plugged in the code.

I was told the code was successfully applied, and I went to check out.

Of course the code wasn't applied. This is the 5th or so time this has happened. As a result, I guess I am just done with P&C. I hope someone from P&C scans these threads, but given their shoddy customer service, I suppose that's a very long shot.

So it goes.

 

[Casual]

I don’t mean to minimize, but every second week we get a thread like this. It makes me glad they don’t ship to my country so I am never tempted.

 

[Laurent]

Good to know, never ordered from there

 

[mikethompson]

Problems with P&C you say?

 

[Bowlsmoker67]

I've ordered from them in the past , maybe never again , I see alot of negative feed back about them

 

[craig61a]

I had that happen once before. I called the customer service number, and they applied the appropriate discount...

I haven't had a lot of problems with P&C in the past. The tobacco orders were always correct. They have messed up on merch orders though, sending the wrong item, and then being sold out of the item I ordered when I received the shipment, which was upsetting.

Their packing did leave something to be desired also.

Things seemed to improve around 2016-2017 as far the responsiveness of their customer service. After that it kind of went downhill again. They did offer some good discounts a few years ago, I don't know about recently, as I haven't ordered from them in a few years.

 

[lestrout]

Yo jr - I didn't read the fine print, but a lot of discount codes, including P&C, exclude certain brands. Patargas and Dunhill (in the old days) spring to mind.

hp
les

 

[AlanH]

Call them I figure they will fix it right up.

 

[AcesAndEights]

I wonder if “sale items” don’t count toward the minimum for the discount? Seems like half the stuff is “on sale”. Just a thought.

 

[Chasing Embers]

I've received damaged orders from them a few times with no customer support but the infamous IPSD 2017 debacle did me with them. Double charged for an order I never received and no monetary reimbursement. I did receive an expired bag of coffee beans though.?

 

[Simmerdown☕️]

5th time ?…I haven’t purchased anything from them in years. I’ve personally never been burned by them either. However, there tends to be more smoke surrounding their name than the other online retailers…just go to SP.com from now on. ️

 

[captpat]

I've had good luck in the past when ordering from P&C, however, most of my business goes to SPC. The SPC website is easier to navigate, you see pictures of the pipe you are buying, and they ship fast.

 

[Jimmy_Jack]

I've ordered a few times and never had an issue. I ordered during a special once and did not get the Sutliff ashtray I was supposed to get, they shipped it right out. Sorry to hear about your experience.

 

[KaunThePiper]

You know, I've never had an issue with P&C, but. I have had multiple at SP.COM. I tend to order from The Pipe Nook, Tinderbox, Cup O' Joe's, Blue Room Briars, and a few others. I also make it a general rule to find local shops, and make a monthly visit. They are getting rarer though, at least here in CT.

 

[homesteader]

I ran into the same thing. What appears to be happening is if something is on sale it doesn't go toward the total. I checked this by adding a bunch of something that wasn't on sale, and it did show the discount. I removed that item and the discount went away, even though my total was over $100, and some items were not on sale but not enough to get the discount. This always makes me mad so I just emptied my online cart and bought elsewhere.

 

[Staggerlee]

I’ve been ordering from PC for years. I only had one problem with two parts. I had moved and didn’t think to change my address with them. When I called them to find out where my order was, I discovered my mistake. They sent a replacement order right out. When I received it, they had sent 5 tubs of Captain Black original and I had ordered 5 cans of CB Dark. Once again, I called and they apologized and sent the correct order at once. I doubt if they ever had the original order returned from my old address but they didn’t charge me for it.