Peterson Customer Service, a Thank You

[bent1]

Have a pair of Thinking Man Peterson pipe lighters that have performed flawlessly for the two years I’ve owned them. I lost the flint spring mechanism when I was changing a flint, one of those cases where ‘I just set it down’ kind of things. So I emailed Peterson customer service last week asking for the price of a replacement spring. That same afternoon, a rep emailed me back asking for my mailing address & said there was no change. Today the spring showed up in the mail!

 

[morgansteele]

Nice post. Thanks for sharing.

 

[ashdigger]

But was the spring drilled correctly?
That's really great to hear!! Nothing like great customer service.

 

[mikethompson]

I had a similar experience with a toy for my kids. There was a little figure with a plane, and when we unpacked it, we found the leg was broken. I emailed the company to see how much a replacement figure would be, and they just mailed a new one. I couldn't believe it.

 

[paulfg]

Petersons did similar for me.I contacted them about buying a replacement chimney for 2 of my deluxe system pipes.It was explained that they changed around 1978 and as my pipes were from that era they sent 2 of each type free of charge

 

[mso489]

Excellent. I especially appreciate the intelligence of good customer service. It's a reassurance that louts haven't taken over retail and most businesses realize that good customer relations is just sound business. A little care and attention generates a good reputation, generates more business. Henry Ford was a somewhat miserable man in some ways, but he did know that if he paid his factory workers better wages, they'd buy cars.

 

[shaintiques]

I had a great experience like this with an auto parts carrier. AM Auto parts. I ordered a bunch of stuff and ended up not needing a couple of parts. Emailed them about returning them and they told me to just keep the parts and they refunded me the full price for the parts. Crazy. Good on Peterson. Interested to see what all Laudisi does with them

 

[mtwaller]

Good on them, that’s great to hear. I’m wondering if Laudisi acquiring Peterson bodes well for the future of the brand... I certainly hope so. I’m new to pipes and I don’t know much about the politics and corporate maneuverings of the industry, but it seems like Laudisi does a bang up job with smokingpipes.com. I hope they bring the Peterson brand up a couple notches as well.

 

[goalee1]

Good to know. Gives you a little more faith in procuring their products

 

[goalee1]

Good to know. Gives you a little more faith in procuring their products

 

[loritayangs]

Good day! I've found all the additional accessories buy e cigarette liquid https://www.mygadget.us here at a bargain price.I just enjoy not only tobacco, but also in this way too. They have a great choice for every taste. So I think the information will be useful.

 

[bent1]

Lang’s, try lighter fluid.

 

[weezell]

it seems like Laudisi does a bang up job with smokingpipes.com. I hope they bring the Peterson brand up a couple notches as well.

I have no doubt they will...

 

[PaulTheScandinavian]

As WeeZell, I have a reason to believe Laudasi Company will be bringing up the brand name on couple notches and quite a soon,

Good to know about their customer service crew was up to the task and responsive,

 

[hawky454]

Noice! I love me some good service!