P&C Customer Service Kudos

[cosmicfolklore]

After dealing with P&C's customer service a few times and their can-do attitude, whenever I hear someone complain about getting shot down from them I find it very hard to believe. They've always bent over backwards and I am a curmudgeon on the phone, especially when I feel like I got a bad deal. They never ask the wrong questions, "just what can we do to fix this?" They have always had one of the best attitudes when I call them.

 

[cosmicfolklore]

Freakyfrog - Out of the many boxes of PS LTF, LBF, and LNF that I've ever received, none were ever sealed by PS. This a thing that the factory does. Maybe a small piece of tape to hold it closed. I have done that very same thing, but it's not P&C's problem. Stokkebye just doesn't seal their tobaccos. Notice this on your next order of a box. It amazes me that the stuff stays so fresh while shipping internationally.

 

[freakiefrog]

Freakyfrog - Out of the many boxes of PS LTF, LBF, and LNF that I've ever received, none were ever sealed by PS. This a thing that the factory does. Maybe a small piece of tape to hold it closed. I have done that very same thing, but it's not P&C's problem. Stokkebye just doesn't seal their tobaccos. Notice this on your next order of a box. It amazes me that the stuff stays so fresh while shipping internationally.

Roger that, they don't package it but they did box and ship it so even if they were to throw it in one of those nifty bubble wrap bags that the tins go it what would have made a huge difference. Either way its now in 2oz jars sitting in my cellar waiting for the magic to happen.. I forgot to order enough to smoke if you can believe that.
Like I said not mad, not even upset in the least just something I think they can do a slightly better job of protecting.

 

[cosmicfolklore]

You're luckier than me then. I spilled my box of LTF in my shed, which was covered in dog hair. I smoked it, and I think the dog hair compliments this blend, ha ha. Yeh, The PS tobaccos I never feel like I have enough on hand. I don't want top get caught in an apocalypse without enough to get me through, ha ha.

 

[delro]

I had ordered something that was said to be in stock - but then after placing my order was out of stock. Rather than waiting for that to ship I simply emailed them and asked to get another bulk tobacco of equal value and they agreed without fail. Great customer service at Pipes and Cigars, the only site I use to feed my hobby needs.

 

[freakiefrog]

So I shot them an email, basically letting them know that this happened. They apologized and offered to send me replacement for the amount I felt I had lost in the shipment. I wasn't asking for them to do anything in my mind shhh happens. Again quick and it wasn't how can we make this right it was "Your fix is on the way". Got to respect it.

 

[captpat]

I've ordered from P&C a few times and haven't had any issues. Though I prefer SP because they send updates on order status, shipping etc.