I've tried to wean myself off of Prime, because Amazon runs its fulfillment centers like a cross between a gulag, a concentration camp, and the factory in Metropolis.For several years, about the time of the Corono, my friend Jeff Bezos drop ships me four big plastic cans of Yuban coffee every month. Usually the price is about $25 for eight pounds, sometimes a dollar or two less, sometimes a few dollars more.
I’m as addicted to coffee as tobacco, maybe even more.
There is a reason Jeff Bezos is one of the richest men to ever live.
This month on the 27th my coffee did not arrive.
The Amazon app said if it didn’t arrive by Friday I could get a refund or replacement.
When I got home yesterday evening my coffee wasn’t on the front porch and today I called the post office, who said they think a mail truck must have come to grief with 107 packages due here on the 27th.
Their expectations for it’s arrival were not good.
I got on the Amazon app and a nice robot who works for Jeff sent me a rush replacement overnight for free, in less than a minute.
The robot said I could keep the extra coffee or donate it to charity if it arrives.
Somewhere far away, Sam Walton is smiling.
Walmart used to offer outrageously good customer service when Sam was still alive.
Amazon does that, today.
The main reason that I haven't dumped Prime is that they lose money on me, so there's that. Their real business is cloud computing.