I don't get the feeling they were ever made to be smoked, really. Poorly designed for it, if they were. They're built to sell to movie fans more than anything else, I think.
I have the Wizard (briar bowl) and the White Wizard. I can't speak for the Ranger pipe, but these two smoke just as well as any other pipe I've smoked. Having said that, you're not the only one to have said that. There were several video reviews I saw once where each person said the pipes didn't smoke very well and now just sit on their shelves as props. I don't know what I'm missing, but like I said, mine seem to smoke just fine and are two of my favorite pipes.
BTW, I also went the Ebay route. Back when I was looking to buy, MacQueen actually responded to my email and stated that there was (at the time) a 30-60 day back order.
Edit: I should add, I'm not defending the company. I realize they are a small family run operation. However, there is simply no excuse for their atrocious customer service.