I placed an order on December 23, 2018 and have not received the pipe as of January 19, 2019. I notified them a week ago that I had not received the shipment and they said they would give me an update on the status. It’s been a full week with no update. I had to opened a case in order to begin the arduous refund process through Etsy and they came out of the woodworks to update me and say it wasn’t their fault. I don’t know what mail service they use but I’ve received shipments from all over the world to include: East Asia, the Middle East, and Africa and it has never taken nearly a month for something to arrive. So far, I’m not satisfied with their communication or lack of and their customer service.