I tried several times to order Esoterica products and Balkan Sobranie from Windy City. My order was accepted every single time, but I never actually received an order. When I'd call to check on it, the lady I talked to every time knew nothing and always had to check with someone else. When I asked if my order went through even though they are now sold out, she'd put me on hold, and then come back and tell me that it didn't. She'd always end up telling me they were sold out. I'd ask why was I told my order went through, and why wasn't I told that what I ordered was out of stock. I never got a single useful answer besides, "I don't know." This has happened to several other people, as some forum members well know. I would never even attempt to order from them again. Based on my past experiences, I can't believe them when they say they have something in stock, and I have no reason to believe that if they did, that I would ever get any. They have the poorest customer service I've ever experienced on the internet.