Kudos to the Zippo Warranty Program

[mikethompson]

About 2 or 3 months ago, on a whim, I decided to send my Zippo back to have some parts repaired. I had read that Zippo warranties the lighter lifetime so I thought I'd give it a shot.

I just received it back today via UPS. I'm really staggered actually. I don't know whether the whole inside was replaced or what, but it's a brand new lighter now. New wick, flint, cotton, everything.

Pleasantly surprised to say the least!

 

[Ahi Ka]

I see a zippo on the roof thread in the near future…

 

[Dave760]

Both times I've used it, my experience with Zippo service was great. (That's twice over 40 years, and both incidents were due to my borderline-abuse of the lighters.)

Both times they replaced the insert with a brand new one even though that wasn't necessary. My understanding is that you can include a note asking them to leave the original in place if you want to keep it. But when I got my lighters back they were basically brand new.

 

[Elric]

Many years ago, my father sent one through a wood chipper (accidentally) and, though mangled, it still lit. Sent it in and got a new lighter and a letter that they put his original one in their museum.

 

[anotherbob]

my favorite one is someone I knew found a rusty zippo in a stream and sent it to them and they sent it back to him fixed. He sent them a letter that was more look at how cool it is that your product held up that long. The letter explained that the lighter has a lifetime transferable warranty.
I think part of their business model is built on people having their one lighter for decades and that making people want one themselves.

 

[didimauw]

The hinge is always the first thing to go for me. I sent my brass armor zipper in twice to have the hinge repaired over an 8 year period. My new daily zippo needs a new hinge now too.

Great service.

Also, I heard if it's having internal issues, they just replace the insert. They don't repair that part.

 

[bullet08]

Zippo is one of the great American companies. They have never refused repair on my Zippos. I have no regret ever buying a Zippo or two or three..

 

[Ahi Ka]

What I like about this warranty is that even in sunny ol New Zealand I can send it to the local distributor and they will repair/replace for me.

Most other warranties I have come across would require me to ship to the states (or are not valid as I didn’t purchase the item in USA)

 

[tracerbullet]

Awesome American company