I've not had any major complaints. They have some good sales, and you can't beat their prices on Stanwell pipes because they are part of the same company (I think). SP is still my main source, but I don't avoid P&C.
Kudos to P&C
- Thread starter woodsroad
- Start date
Just to put a finer point than perhaps necessary on what I said previously, when I was brandy new around here not long ago I looked in on a thread about eBay experiences and encountered this post "...I have never had a good experience with EBay..."
I've been an eBay member since the '90s, bought and sold a jillion items, and can count on one hand the "bad" experiences I've had, none of which, by the way, were remotely approaching the end of the world and none of which resulted in any financial loss to me.
I posted a reply to that effect and added, jokingly, that he must be tougher and harder to please than my wife.
His reply in return was to essentially call me an asshole.
Trust me on this, I'm speaking from long experience: there are people whose business you really don't want.
I've been an eBay member since the '90s, bought and sold a jillion items, and can count on one hand the "bad" experiences I've had, none of which, by the way, were remotely approaching the end of the world and none of which resulted in any financial loss to me.
I posted a reply to that effect and added, jokingly, that he must be tougher and harder to please than my wife.
His reply in return was to essentially call me an asshole.
Trust me on this, I'm speaking from long experience: there are people whose business you really don't want.
I’ve only had to fire two clients in my almost 40 years as a freelance photographer, and man did that make my life better.
There are people out there who will never be content, satisfied, appreciative, understanding, loving or kind. Avoid them like the plague.
My wife and I often marvel that, after 35 years together, we still make each other laugh, every day. There have been difficult times, but the appreciation and perspective of what is good is the secret to happiness.
That's a shitty pipe.
I never had an issues with P&C, ever. And now that I stopped buying tobacco, I never will.
there certainly are some entitled consumer out there. Ones who expect way more then they'd ever pay for.
Our favorite whipping boy is back. We ran them off as sponsors quite a while ago. Glad to hear a positive review as they never did me wrong even when they under-taped and a postie stole my tobacco. They replaced it with priority shipping immediately. A generally good bunch even if the shipping dept was a bit...bad.
2016 IPSD sale and give away had a few issues. I was lucky and they double shipped my order. I waited on hold for about 30 minutes and finally gave up trying to return it. Dozens of others were on the opposite end of screwed up shipments. Several people still hold grudges which I could understand. From what I heard they were changing inventory systems and there were a few bugs. You use to be able to buy gift cards with 20% off code then stack codes on a dunhill buy 3 get 2 free deal. I scored some sub $4 dunhill tins that I'm still enjoying today....those were the days.
Hard to let go and give them another shot when you have to repeatedly, (repeatedly because after 20 minutes on hold I hang up) call customer service to inform them that they've yet to mail the tobacco you paid for after 3 weeks of waiting for it to be shipped.
If their customer service line was answered more easily, then maybe I'd try again, but who needs the hassle? This occurred about 6 months ago.
Normally, I'm a firm believer that phone calls are more productive in handling/resolving issues. Sounds like a phone call may not be the best medium with P&C.
P&C recently shorted me on a 500g order of tobacco by sending 250g. An email with a photo resolved the issue and I received an additional 500g package in the mail within a week. I used email anticipating photo documentation would be needed.
Mistakes happen. I was just looking to be "righted" with either a partial refund for the price difference in tobacco received or the additional 250g. The resolve was more than generous in that I got more than I bargained for or anticipated.
P&C's discounted prices are generally better and more frequent than the competition, with other incentives, rebates, bonuses, and flash sales that keep me coming back. Your mileage may very.
P&C recently shorted me on a 500g order of tobacco by sending 250g. An email with a photo resolved the issue and I received an additional 500g package in the mail within a week. I used email anticipating photo documentation would be needed.
Mistakes happen. I was just looking to be "righted" with either a partial refund for the price difference in tobacco received or the additional 250g. The resolve was more than generous in that I got more than I bargained for or anticipated.
P&C's discounted prices are generally better and more frequent than the competition, with other incentives, rebates, bonuses, and flash sales that keep me coming back. Your mileage may very.
Tried e-mailing prior to calling, but they never responded to my e-mail.
Sounds like hell. My condolences.Hard to let go and give them another shot when you have to repeatedly, (repeatedly because after 20 minutes on hold I hang up) call customer service to inform them that they've yet to mail the tobacco you paid for after 3 weeks of waiting for it to be shipped.
Wonder how long you would have been on hold if you had emailed? Probably, like, forever! Scoundrels!!
It's just so weird to hear about people having such repeat issues with them, when my experience has never been like that. It's like hearing that your neighbor throws rocks at everyone walking by their house, but every time you walk by, they are really nice and offer you beverages and snacks. So weird.
I'm not saying that it doesn't happen, just that my experiences have been far from any of this.
Heck, I one time opened the shipping box with an order of a pound of PS LTF, and they all hit the floor. The bag was unsealed, and they had come out of the box inside the shipping box. I called, and they sent me a whole new pound, no cost, and I was able to keep the open box of LTF. That was my one issue ever with them.
I'm not saying that it doesn't happen, just that my experiences have been far from any of this.
Heck, I one time opened the shipping box with an order of a pound of PS LTF, and they all hit the floor. The bag was unsealed, and they had come out of the box inside the shipping box. I called, and they sent me a whole new pound, no cost, and I was able to keep the open box of LTF. That was my one issue ever with them.
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I've not had any problems with P&C, however due to the number of issues folks have had over the years I generally take my business elsewhere. Hopefully the OP's experience is not a fluke and we start to hear more similar experiences.
Put me in the group of many orders over the years and only one issue which was quickly corrected.
And yet, contrary to the reportage on this thread, apparently they have/had a reputation as screw-ups (i.e. see captpat post above.)
I guess a group of people who spend a significant amount of time with expensive pacifiers in their mouths will include a disproportionate number of babies.
None of us has any idea how many actual problems people have had with P&C. Just three people with really long threads bashing them will give the whole situation a magnifying effect. Exaggerating how vast a problem really is.
It's the minority that always speaks the loudest. There is no need to report on a service that goes smoothly. When something goes wrong then suddenly its the worst company and people will post about it.
Ordered around 6 times from them over the years and never had a problem til this last time. It's just it was such a pain in the * experience, it makes me extremely leery to attempt it again.