Folks, I've spent an inordinate amount of my time lately addressing these issues both with our customers and our staff and management. There were logistical issues with the move that no one anticipated, and have taken much longer than expected to resolve. We're well aware that this is frustrating to all of you, and it's every bit as frustrating to us. We're working every day to bring in more merchandise, update the site and to resolve turnaround time. Pipes and Cigars.com isn't going anywhere, and in a short time you'll see better functionality with our site, a wider variety of products and some spectacular deals.
When CI made it clear to me that they wanted me to be part of the package, I only accepted because the plans they have to make P&C the best site possible fell in line with my own personal goals for our company. I know that this will happen, because I know what CI has in mind for the future and you'll see the results before too long.
If we could go back a month, knowing then what we know now, we would have done a number of things differently, but that thinking serves no purpose. We're stepping up our efforts to clear things up and the solutions will become apparent soon. I thank our customers for their patience, and I will do everything I can to see that your faith is rewarded.
In the meantime, I hope you like the new catalog, and I've seen some of the preliminary work on the next one, and there's going to be a lot of new items and deals.
Russ