Good News, Bad News

[hoosierpipeguy]

Wow! Thank you guys, I would have just let this go to being my fault. I just sent the photo to Marco 5 minutes ago and asked him for his opinion. I already got the response below. Talk about Customer Service!
Hello Mark, my friend

Thank you so much for your message and for reporting me about this my friend: what you say my friend is perfectly right, and this is the result of a sandpit under the surface of the bowl. The sandpit was between the walls of the pipe and the heath opened a crack on the pipe, but you don’t have to be worried about this my friend: I will include an extra pipe as replacement to this one inside the box of your next Moretti. Let me know what do you think about this my friend, I’m here at your disposal for all

Ciao, your friend

Marco

 

[cortezattic]

Sounds like a winner to me! :clap:

 

[anthonyrosenthal74]

The sandpit was between the walls of the pipe and the heath opened a crack on the pipe, but you don’t have to be worried about this my friend: I will include an extra pipe as replacement to this one inside the box of your next Moretti.

Fair enough :clap:

 

[PaulTheScandinavian]

Wow, That's a customer service on the highest level.

 

[cigrmaster]

I could easily see Mark getting that bowl so hot it would crack in half. I have seen him smoke a pipe, he normally has to hold his pipe with an oven mitt as third degree burns would happen without it. :nana:

 

[fitzy]

Amazing customer service.

 

[hoosierpipeguy]

I could easily see Mark getting that bowl so hot it would crack in half. I have seen him smoke a pipe, he normally has to hold his pipe with an oven mitt as third degree burns would happen without it. :nana:
Harris

Hello Pot.

 

[cigrmaster]

Chamber here, what is your point? :mrgreen:

 

[hoosierpipeguy]

Marco made good on his promise. The poker is another one I bought from him. The brown blast is the replacement for the one that burnt out. Very similar to the burn out, bigger with thicker walls. I guess he wants to make sure with me. LOL