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dnietosi

Starting to Get Obsessed
Sep 24, 2012
208
1
As I posted before I got a Strambach Meer a week ago or so. I had terrible luck getting the worst pipe ever made by man or beast with a sour taste and smell to burnt glue that will turn off pipe smoking anyone.
I email the ebay seller I got it from xerocracy or radica pipes. So far I did not get a response.
I tried with Strambach, here is their reply:
Dear David,

I am really sorry that you have problems with your pipe.

I have been working in the business of making meerschaum pipes and Calabash pipes since 1960. In all this time no one has ever reported such a problem of a glue smell or that the pipe tastes of glu. We have sold thousand of pipes and have never gotten such a feedback. On the photo I saw that the mouthpiece is changed by a black part at the end. Maybe this caused your problem. The second idea is: Meerschaum is a material which readily adsorbs other smells. Maybe you didn`t store your pipe in the paper box but in a place where other smells may have reached your meerschaum pipe. The third idea is to change the tobacco.

Now I am on the end of my ideas, sorry.

********************************

Best regards

KommRätin Edith Corrieri

I email them back:
Hi Robert,
The black part at the end of the mouth piece is just a rubber bite, I have used those on other pipes and never had a problem. The pipe started smelling halfway the first smoke after getting it out of the Strambach case. So I dont think the environment is the problem either. I have smoked DF, FVF and some other tobacco on it. I think there is a plastic "tube" in the shank to make the stem fit on it. I think the problem is either that tube melting or some extra glue (I dont even know if that tube is glued but I m guessing it is) is burning. I had hoped that it will go away but the alcohol cleaning seems to be not working and smoking it right now is so unpleasant ( and I will say unhealthy cause my throat itches all day after) that I dont feel I can smoke through a "breaking in" period to get rid of the glue. Plus as you say the smell will be getting in the material itself.
I dont know if there is a solution but there has to be something to do about it cause I paid 85$ for the pipe.
Thanks for your help and ideas,
David

No reply so far.
Today I convinced myself to give it another go. I had dried up this royal cake to perfection and I put it into the damn thing. A glass of fresh lemonade to stand the glue smell and taste and a book to be able to think about something else. Sitting on my backyard half way down the bowl I tossed the rest of it... I could not take it anymore, so sour, I could taste anything from the tobacco all was glue flavor and now my throat itches like hell. I m done with it. I thinking if I m going to give it away(why would I do that to other fellow smoker!?), throw it to the garbage bin or just shatter it for "fun".
This was a sad story to me and a terrible experience for my first meer.
D

 

teufelhund

Lifer
Mar 5, 2013
1,497
3
St. Louis, MO
Was is block carved? I heard they make cheaper meers out of compressed dust and a binding agent; maybe it's the binding agent. I would hope that if you managed to build up a cake the sour taste would disipate. Did it look like there was anything coating the inside of the bowl?

 

kashmir

Lifer
May 17, 2011
2,712
70
Northern New Jersey
Ouch. That's a sad story. Sorry to hear about it and on your first Meer. I've never tried a Meer, but I can understand your frustration. Obviously a glue tenon / mortise / stem problem. I'd say send it out to the shop for a repair. Best bet might be to gut the thing entirely, keeping only the strumel and bowl and re-stem it from the ground up. My two cents.

 

jah76

Lifer
Jun 27, 2012
1,611
35
D I've been following your troubles for a bit. I'm sorry man. I know what a let down your probably feeling.
I agree with Roth (opps and Kash). It might cost you a new stem but for 20 bucks you might be able to turn it around.

 

dnietosi

Starting to Get Obsessed
Sep 24, 2012
208
1
Thanks guys, this has cheer me up a bit. I will be sending an email to these guys first thing in the morning.

 

cortezattic

Lifer
Nov 19, 2009
15,147
7,642
Chicago, IL
I would email Strambach again and request that they accept a return in exchange for a replacement pipe.

Since this is the only complaint after thousands of sales since 1960, they should be able to afford the

courtesy and preserve their reputation. One lemon every 53yrs. is still a pretty good track record.

 

dnietosi

Starting to Get Obsessed
Sep 24, 2012
208
1
It is funny that you say that Uberam3rica cause I was about to get a storient when they disappear. Maybe i m not meant to have a meer :P
D

 
Aug 14, 2012
2,872
130
Teufelhund could be right. It might be a compressed, not a block meer. Or it could be the wax. To me, the wax on a new meer tastes awful.

 

hogfoot

Lurker
May 10, 2013
23
0
As foggymountain wrote, I've read here that if wax gets into the bowl during manufacture, the breaking in will be very unpleasant. This might be the issue, though as I'm not there with you I can't say. At any rate, I hope the manufacturer will get back to you.
Hope you get that pipe fixed, please share your experiences. Good luck!
Edit: Sorry, only on the second reading did I realise the pipe was of poor workmanship too. From other posts I gather that radicapipes has abhorrent customer 'service,' and that getting a response from them requires repeated and forceful e-mails. Maybe you have a chance to raise the issue with your credit card company or paypal, and use that for leverage with radica. To be honest, I do not assume the manufacturer will get directly involved with anything but general advice like they already provided, though if radica persists in being unresponsive you can certainly inform the manufacturer of this. Having worked in sales for several years, I know that manufacturers can and will change or add distributors if their current one does a poor job of representing their brand.
Last night I spent hours agonizing over wheter to get the meerschaum I ended up posting from smokingpipes, or a gourd calabash from radica. Based on forum feedback on their respective service levels I went with smokingpipes, and upon reading this I am very glad that I did so.
That being said, my main concern is your issue with the pipe. As I suggested, if you have the patience you might want to raise a ruckus with the credit card company or paypal, and/or persist with determined mails to radica - though I'm sure this will cause some grief for you even if it turns out well in the end. Trying to cancel the purchase through your payment channel might be the easier way in the end. At any rate, all good wishes with you in getting the case resolved, and I hope in the end you will get a relaxing smoke out of the entire affair no matter how it goes.
Best wishes!

 

mso489

Lifer
Feb 21, 2013
41,211
60,659
dnietosi, go back while you can! A friend offered me one of his fine old Meerschaums to try, and I thought

about it for a while, and finally declined. He asked me if I didn't like to smoke after someone else, and I said,

no, it's just that if I smoke this, and like it, then I'll be off on a whole new pipe collection. So you get a chance

to reconsider. People who own good Meerschaums like them and usually buy more. But now's your chance.

 
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