I recently purchased a smaller, lightweight, lower priced Estate pipe from a reputable online retailer specifically for hunting/backpacking trips and garage work. The retailer after acknowledging the finish was failing after 1/2 a bowl, went on to offer an absurd 10% refund and advised me of the ridiculous process of shipping to them on my dime and waiting for a review and then possibly getting a refund if found the pipe was actually defective rather than me misusing the pipe. Rather than subjecting myself to their insulting lack of customer service, i'll just take my business elsewhere. I'd like to try to use/repair the pipe, any pointers would be greatly appreciated.
Failing Finish on Un Smoked Estate Pipe
- Thread starter Pside
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Pictures of this pipe?
If this were a brand new pipe, I can see a full refund being offered, or a replacement. Does the status of the pipe as an estate complicate things? Maybe, as who knows what the pipe went through before you got it.
If this were a brand new pipe, I can see a full refund being offered, or a replacement. Does the status of the pipe as an estate complicate things? Maybe, as who knows what the pipe went through before you got it.
would love to see pics and I can only assume this is SPC
It bubbled. Looks like it was lacquered. I'd remove the rest of it with acetone.
thanks for the advice, will the acetone also remove the stain?
Not hot at all, I get bite really easily so I tend to smoke slow preferring a re light to bite. If chasingembers assesment is correct and the pipe was lacquered it would explain why it’s bubbling and the smell I experienced.
I agree with the potential uncertainty of previous handling of estate pipes. However, if you’re a large well established online retailer you should be able to cover the rare case this comes up and not place the ownership on your customers to return the pipe and maybe get a refund or settle for 10% off.
Chasingembers, thank you again for your advice. I spent a few hours working on the pipe this morning. With the aid of some plastic pics I had from a firearm cleaning kit I got all the lacquer off. I used a few coats of savinelli briar polish to seal the wood afterwards. I now have a usable pipe and didn’t have to waste more time dealing with customer “service” reps.
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