Very busy family man with no sense of either accountability nor responsibility, as they say here in Maine, what a piece of work! Sorry you ran into this flounder.
banjo
banjo
Ebay Tranasaction Cancelled
- Thread starter davet
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I am a very busy working family man
I flew across the country and back, worked 194 hours and manage to meet all my obligations.
"I am a very busy working family man
I flew across the country and back, worked 194 hours and manage to meet all my obligations.
I flew across the country and back, worked 194 hours and manage to meet all my obligations.
Dave, hope you get your refund..keep us posted....this guy sounds like a scammer!! Contact paypal and file a dispute...by phone...they will freeze his account...see how he likes that
I've done ebay quite a bit over the years, and I'm confused by this whole issue.
Unless I'm missing something, it would have played out like this:
1. Buyer wins auction and pays via paypal.
2. Seller issues a request to cancel. (Seller can't unilaterally cancel a completed auction)
3. Buyer either accepts or rejects the sellers request to cancel.
4. If buyer accepts request to cancel, it should only be done after refund is issued/cleared. Ebay even tells you that in the request notice. If you accept the request to cancel before payment is refunded/cleared, then you are now at the sellers mercy since ebay considers the auction "cancelled" and assumes the payment has been refunded.
5. If the buyer doesn't accept the sellers request to cancel, then ebay will hold the seller to the transaction. It doesn't mean the seller will ship your merchandise, but it does mean you can file an ebay complaint for "non shipment". What that does is, gives you buyers protection on the transaction. Once you file the "non shipment" complaint, either the seller must ship, and have proof of shipment, or ebay will refund your money. If the seller doesn't have the money in their paypal account, it doesn't matter, ebay will refund your money and then freeze the sellers paypal and ebay accounts until the seller reimburses ebay. The buyer is in the clear. You can also leave the seller negative feedback since this is not a "cancelled" transaction.
So, again, unless I'm missing something, it sounds like the OP agreed to cancel the transaction before the payment was refunded/cleared and is now at the sellers mercy with no ebay buyers protection.
If that's not what happened, and the buyer did not agree to cancel, then the buyer should immediately file a "non shipment" complaint against the seller to begin the ebay process for getting your money back.
Unless I'm missing something, it would have played out like this:
1. Buyer wins auction and pays via paypal.
2. Seller issues a request to cancel. (Seller can't unilaterally cancel a completed auction)
3. Buyer either accepts or rejects the sellers request to cancel.
4. If buyer accepts request to cancel, it should only be done after refund is issued/cleared. Ebay even tells you that in the request notice. If you accept the request to cancel before payment is refunded/cleared, then you are now at the sellers mercy since ebay considers the auction "cancelled" and assumes the payment has been refunded.
5. If the buyer doesn't accept the sellers request to cancel, then ebay will hold the seller to the transaction. It doesn't mean the seller will ship your merchandise, but it does mean you can file an ebay complaint for "non shipment". What that does is, gives you buyers protection on the transaction. Once you file the "non shipment" complaint, either the seller must ship, and have proof of shipment, or ebay will refund your money. If the seller doesn't have the money in their paypal account, it doesn't matter, ebay will refund your money and then freeze the sellers paypal and ebay accounts until the seller reimburses ebay. The buyer is in the clear. You can also leave the seller negative feedback since this is not a "cancelled" transaction.
So, again, unless I'm missing something, it sounds like the OP agreed to cancel the transaction before the payment was refunded/cleared and is now at the sellers mercy with no ebay buyers protection.
If that's not what happened, and the buyer did not agree to cancel, then the buyer should immediately file a "non shipment" complaint against the seller to begin the ebay process for getting your money back.
Not quite my good man. You can cancel a transaction as a seller without the buyers approval. If you look at the ebay page for cancelling a transaction it tells you it is "good practice" to notify the buyer.
http://pages.ebay.com/help/sell/cancel-transaction-process.html
All of them I have been involved in generated a request to the buyer that they could either accept or not. As a seller, I have never been able to unilaterally cancel a completed auction. It's been a year or so since the last one though.
So, unless they changed the rules recently, the seller "canceling" the auction, still generates the request to the buyer, which they can either accept or not.
So, unless they changed the rules recently, the seller "canceling" the auction, still generates the request to the buyer, which they can either accept or not.
Besides, here's a quote from the policy linked above:
"If the buyer paid with PayPal: The buyer's PayPal account is automatically refunded. We then either ask PayPal to remove the refund amount from your PayPal account, place the amount on your seller invoice or charge your payment method on file. Learn more about reimbursement. Once the buyer has been refunded, we consider the cancellation complete."
So, under those terms, the "cancellation" isn't complete. The OP should still have recourse to file a non delivery complaint and get ebay to refund the money. Regardless of the current policy, something is still not adding up here. Even if the seller didn't have the money in the paypal account, ebay would have refunded it and added the amount to the sellers invoice.
Bottom line, if I were the buyer, I'd be filing a non shipment complaint asap.
"If the buyer paid with PayPal: The buyer's PayPal account is automatically refunded. We then either ask PayPal to remove the refund amount from your PayPal account, place the amount on your seller invoice or charge your payment method on file. Learn more about reimbursement. Once the buyer has been refunded, we consider the cancellation complete."
So, under those terms, the "cancellation" isn't complete. The OP should still have recourse to file a non delivery complaint and get ebay to refund the money. Regardless of the current policy, something is still not adding up here. Even if the seller didn't have the money in the paypal account, ebay would have refunded it and added the amount to the sellers invoice.
Bottom line, if I were the buyer, I'd be filing a non shipment complaint asap.
Wasn't trying to call you out or anything captain. It can work the way you described if the seller chooses a reason for the cancellation that involves you as a buyer.
You can cancel a paid for transaction within 30 days and if the buyer hasn't opened a case as long as you choose one of the reasons that doesn't involve a buyer response. Sure, if you select the reason as: "Buyer requested a refund", you as the buyer will need to accept the cancellation. But if the seller chooses, "Item was broken during packaging" or "I made a mistake in listing", (which is what this seller claims to have done in this case) then the transaction ends and the Paypal refund is issued.
Also, to pour salt on an open wound, now we find out that the seller withdrew funds before cancelling the transaction and now doesn't have sufficient funds to cover the refund. The guy is a dbag and I wouldnt be at all surprised if davet tries to file a claim via Ebay he will be told he can't because this transaction was cancelled. Davet is going to probably need to work with Paypal at this point. Just an educated guess after dealing with Ebay over the years.
You can cancel a paid for transaction within 30 days and if the buyer hasn't opened a case as long as you choose one of the reasons that doesn't involve a buyer response. Sure, if you select the reason as: "Buyer requested a refund", you as the buyer will need to accept the cancellation. But if the seller chooses, "Item was broken during packaging" or "I made a mistake in listing", (which is what this seller claims to have done in this case) then the transaction ends and the Paypal refund is issued.
Also, to pour salt on an open wound, now we find out that the seller withdrew funds before cancelling the transaction and now doesn't have sufficient funds to cover the refund. The guy is a dbag and I wouldnt be at all surprised if davet tries to file a claim via Ebay he will be told he can't because this transaction was cancelled. Davet is going to probably need to work with Paypal at this point. Just an educated guess after dealing with Ebay over the years.
So, again, unless I'm missing something, it sounds like the OP agreed to cancel the transaction before the payment was refunded/cleared and is now at the sellers mercy with no ebay buyers protection.
As I stated in the original post ; "I won an auction last night and promptly paid for it. Today I get a notice the seller cancelled it and refunded my money, no message, no email, nothing. "
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