I tried to stay out of this thread because no good can come of it.
Pipe designers calling forum members F-n A-holes when those designers admittedly don't go on to the forums.
Forum members critiquing a pipe they admittedly don't have.
One action is not necessarily better than the other; I would side with the forum though as they are the ones which are the potential paying customers and telling off a customer is usually not a good business practice.(I have seen it work in some instances, but few and far between)
Maybe stop calling people clowns just because they don't rub you the right way.
I used to watch the Dagners religiously, ultimately I stopped because I didn't appreciate how they would do exactly as what delro calls out as a problem in the above quote. It seemed to me that when they took issue with someone they would blast them on a video, and the language was usually quite a bit more colorful than "clowns". The video that did it for me was when they told off an underage kid that had asked to be sent some pipes or tobacco; I understood why they were angry at the kid, but that kid obviously looked up to them. I could not imagine how bad I would feel if one of my childhood heroes publicly blasted me on the internet. I am sure it got some good laughs though.
I see that behavior and can't imagine receiving decent customer service if I did order a pipe and for some reason it arrived with a serious flaw and I needed to contact them. I would be afraid they would post a hate video about this A hole that had a problem because something was wrong with his pipe.
I don't find them that offensive(but could see how some would), I like their pipe styles, I like for the most part what they are doing for the pipe community, etc; but, at the end of the day I am just be hesitant to do business with them and so I have not bought one of their pipes.
My opinion.
Edit: To add to the Forum members critiquing a pipe they don't have- I don't know if there is a new product offering in any field which that doesn't happen. Usually people comb over the information presented by a company to make an informed buying decision. The Dagners didn't present a lot of information regarding the pipes background, so I would think that to an extent opened the gates to speculation as to who/where/how being made.