Customer Service

[dethmutt]

I bought a tin of Sam Gawith 2015 along with the rest of my order... I did not know that it was a display tin, and not sealed. When it arrived with my other goodies I was dismayed to find it as dust. I spent an entire night trying to resurrect it as I really wanted to smoke it. sadly it was too far gone. I sent an email about it , kinda pissed for the price of the tin. Today I found my account has another tin headed my way! Smokingpipes.com Thanks!!! There is something to be said for customer service!

 

[coxman]

I had a similar experience. I bought a pipe and the next week it went on sale. I figured it was worth worth a shot and sent them an email. They gave me credit for the price difference. Now I mostly only buy from them for that very reason.

 

[mityahicks]

I have had equally good experiences with them and spend far too much money there.

 

[Chasing Embers]

They have really shined for me over the years, and the way they handled the big red Virginia mold event of Summer 2016 really sealed their top spot with me.

 

[craig61a]

1+ on SmokingPipes... I deal with them almost exclusively now.

 

[ray47]

I've always had great customer service from them and their the only online tobacconist I use. Of course I'm partial because their only 2 hrs away from me here in SC. I always get next day delivery and I've never had a complaint.

 

[ophiuchus]

I've done extensive business with smokingpipes.com, and only once has there been an issue; in that one instance, a large tin of Gaslight arrived damaged. I wasn't upset. The container was compromised, but the contents were fine, so I took a couple pictures and jarred up my new crumbly cubes. I emailed the image with a note expressing that I didn't need to return the item, but I was sending them the pictures of what I received to alert them to a potential problem with their inventory retrieval/packaging process.
They emailed me back to inform me that another tin was on the way, and suggested that I jar up the contents of the first tin because they should be fine. Gotta love those folks. "Above and beyond" would be an appropriate description of their resolution. ::

 

[jazz]

I'm UK based so have only bought from Smoking Pipes Europe but they did something for me that I was grateful for. They are now one of my first ports of call when looking for something in pipe land. I really wish they sold tobacco though. When I first heard they were opening a European division I was hoping it may be the route we would start getting some of those American blends through but alas, it wasn't meant to be.

 

[cachimbero]

I second Jazz on Smoking pipes Europe: great attention, wish they sold tobacco, but the situation in the EU, regarding tobacco, is chaotic. Even though there is a supposedly single market there are countries where it is forbidden for particulars to import tobacco. What "import"? Is this not a single market? The excuse is to forbid online sales to control that tobacco is not sold to minors, but it is a matter of taxes, of course. Very happy, anyway, to have Smokingpipes in Europe.

 

[PaulTheScandinavian]

same here, I'm very happy to have both Smokingpipes Eu and U,S