I'm not sure what can repair the damages that Laudsi/smokingpipes has done with their relationship to many B&Ms. But, it is a mortal sin to mention smokingpipes in many B&Ms. My favorite B&M doesn't carry the brands represented by Laudsi, because the product doesn't move, when the customers can always get a much better deal online. Sure, almost all brands can be gotten for s better price point online, but Laudsi makes it so that all of their exclusive brands are sold at almost the same price retail and wholesale. I've had the same issue with several product vendors in jewelry. If a wholesale vendor cuts the same deal I get to my customers, I drop the product line. Sure, we get a better deal from smokingpipes, but it hurts the B&Ms and eventually it hurts the brand. B&Ms is ground zero for many of us. It's where we get to try new blends first. We get to talk to vendors as they come in the stores, and it's where ultimately I make my tithing to keep my lounge open. If C&D and GLP are not on the shelves, we have to solely rely on online marketing for those products. And, 99% of B&M customers are not on this forum, nor do they follow C&D and GLP blog posts. Most are just guys who buy their stuff and tend to other matters, where smoking is just a thing they do. So, these brands don't reach these guys, which makes up a bulk of the market.
On this forum, we are in an illusion that WE make up the body of pipe smokers, which just isn't true in reality. I hang out with guys almost everyday that soley buy from B&Ms and have only have a vague notion of what this forum is like. In what I see and discuss in my circles of pipe friends, we are only 1%, which may or may not correlate with forum statistics, but it is a huge market that does not even know about C&D and GLP because it's not on the shelves, because the B&M sees Laudsi as an unfair distributor
Sure, sure, I buy most of my tobaccos online. So, I am aware. And, I would hate to pay more also. But, without B&Ms in areas like this, the hobby as a whole loses.