Bellyaching About Retailers

[pipesmokingtom]

I sit here reading the forums this morning, as I often do instead of selling insurance, and am just gobsmacked by the amount of bellyaching that goes on about retailers. I just don't get it. If a retailer upsets you and doesn't provide the service you expect, move on. If you don't give them a chance to fix a situation, maybe the problem is on you? There's more than one retailer in this game and I fully believe that we're, all of us, grown people capable of navigating our own issues most of the time. What gives with the desire to blast a retailer on a forum because this or that happened with an order... Deal with it?!?
Sorry, my coffee was cold from Jack in the Box this morning, and I'm upset about it. Carry on. 8)

 

[Chasing Embers]

Did you give them a chance to fix the coffee? :mrgreen:

 

[pipesmokingtom]

No - I just want them to KNOW it was cold intuitively and then give me a free coffee next time they see me. Even if it's a different employee on a different shift.

 

[mso489]

I've tried to use the opportunity to cheer on the retailer, since some of the staff visits Forums. I think the complaining reflects that people do enjoy this outfit, when it performs, and miss not having it as a ready resource, without calculating the chance that things go wrong. These are good and talented folks and if their business suffers, we suffer with them. Such great blends, such excellent prices on pipes, and so on. Some products I just can't get elsewhere.

 

[saintpeter]

Thankfully I have never had a problem with sellers. I buy pipes from Smoking Pipes, cigars from P&C, tobacco from 4 Noggins and such. If I do ever have repeated problems I can...and will...drop them in a second because I am paying money for quality products and service. So far, however happy happy, joy joy.

 

[pipesmokingtom]

If I do ever have repeated problems I can...and will...drop them in a second because I am paying money for quality products and service.

And we fully expect you to come on here and tell only your side of the story, at great length, about how you were wronged and how you vow to never patronize their establishments again before you divorce them!!!
:rofl:

 

[didimauw]

Not only has there been whining on the forums, but now there's whining about whining? What has this world come to??? :nana:

 

[pipesmokingtom]

Not only has there been whining on the forums, but now there's whining about whining?

I'm whining about COLD COFFEE! :lol:

 

[prairiedruid]

I'm whining about COLD COFFEE! [:lol:]

In some markets you pay extra for that!

 

[Chasing Embers]

I would whine about cold coffee too. Unless it was iced coffee.

 

[anthonyrosenthal74]

No - I just want them to KNOW it was cold intuitively and then give me a free coffee next time they see me. Even if it's a different employee on a different shift.

Fast food workers and their hopes of making 15 dollars an hour.... :roll:

I'm whining about COLD COFFEE!

And right you should. Coffee should never be cold. Ever.

I would whine about cold coffee too. Unless it was iced coffee.

I don't believe in iced coffee.... it's a myth. I believe more strongly in Bigfoot than I do iced coffee.

 

[cshubhra]

There is a lot of value when someone rants about poor customer service. Here are some (General principles - not for any specific retailer)
a. Businesses should be aiming to get the order right the first time - An error hurts both the retailer as well as the customer. More error rates mean

a. Retailer has to spend more on customer service

b. Following up with customer service is a waste of time - so if someone spends 1 hour following up with customer service, he has spent at least the prevailing minimum wage (or more, depending on how you value your time)
b. Going by the point above - there will be a lot of people who would prefer to do business with people who get things right most of the time. So it helps others.
c. Often, departments in a business does not work in the best interest of the company. It is a lesson for the business owners to learn first hand, why they are not generating as much business as they should
d. Businesses which are not A+ will tend to get scared with bad public reviews, compared to a private customer service interaction. That forces them to up their game

 

[pipesmokingtom]

^ All fair points. Retailers should be aware of their shortcomings and should encourage feedback. It's all in the approach with me, though. There is more than one way to approach an issue, and I was just pointing out that most of the ramblings we see on here could use a bit more finesse, shall we say

 

[cshubhra]

@pipesmokingtom Agreed

 

[anthonyrosenthal74]

and I was just pointing out that most of the ramblings we see on here could use a bit more finesse, shall we say

Not when it comes to cold coffee.... should be a law against that... with steep consequences.

 

[Chasing Embers]

I don't believe in iced coffee.... it's a myth. I believe more strongly in Bigfoot than I do iced coffee.

I have a Savinelli 9004, I am a myth! :mrgreen:

 

[anthonyrosenthal74]

I have a Savinelli 9004, I am a myth! :mrgreen:

I'm going to start calling you Captain Sasquatch.

 

[Chasing Embers]

:rofl:

 

[woodsroad]

I'm offended.

 

[anthonyrosenthal74]

I'm offended.

:mrgreen: