An Inconsistency Issue

[shawn622]

I have been smoking C&D Night Train for 5 months now and it has become one of my favorites. I started getting low so I ordered a half pound from P&C. It got to me in 2 days. This morning I packed a bowl of the new batch and it's just not the same. In fact it is bad. To make sure it wasn't my imagination I packed bowl of my old Night Train and it was as good as always. So my question is would I be out of line if I asked to send it back? I seriously can't imagine smoking a half pound of this new stuff. THIS SUCKS :evil:

 

[cortezattic]

C&D encourages customer contact, so I would probably inquire with them.

Tel: (800) 433-0080 (US and Canada)

Tel: (828) 433-0080

FAX: (828) 433-1083

E-mail: cnd@hci.net or craig@cornellanddiehl.com

Mail: P.O. Box 475 Morganton NC, 28680

 

[shawn622]

I know Chris at C&D from buying leaf from him from my side projects. I actually wrote P&C to see what they had to say first. I came at them very friendly saying I know it is not their fault and thanking them for speedy delivery. I just want to give the tobacco back and get my money back. I'm really depressed about it because I really enjoyed my first batch of Night Train. This is just a messed up deal. I can't win.

 

[shawn622]

Just wanted everyone to know that Chris over at C&D is sending me a replacement tin of Night Train. C&D is a class act!!!

 

[ace57]

That is good to hear. :clap:

 

[spartan]

Age it. There's nothing they can do with it if you send it back.
Or, trade it in the forums.

 

[nsfisher]

Put it in a jar and let it sit for a year or so.

 

[cedeks]

Excellent service...

 

[shawn622]

Just wanted to give P&C a shout out for good service. I had emailed them at the same time that I emailed C&D and Sara got right back with me and was eager to resolve the matter for me. I explained to her that Chris at C&D had already taken care of it and thanked her. P&C is also a class act. I use them only for all my PAD and TAD purchases.

 

[cortezattic]

Well, all that customer service is good news. But please let us know if the Night Train recipe has changed.

 

[rmbittner]

This brings up an interesting point, though: What if you were smoking Night Train for the very first time? As far as I'm aware, there's no way to know if you actually got Night Train -- or a different tobacco entirely.
I know that a few years ago there was a tinning problem at C&D with Yale Mixture; tins labeled "Yale Mixture" actually contained a different blend. But unless you saw the news and could somehow identify your tin as being part of the problem batch, you'd just smoke it . . . and have a completely wrong idea of what Yale Mixture actually is.
Bob

 

[taerin]

I don't know of a tobacco company that wouldn't take it back, they want people to not be afraid to place those large orders and anyone willing to buy that much tobacco at one time must be taken good care of because chances are they will continue to do so for quite some time, most retailers know this and act accordingly. Some tiny shops may not though, always good to ask about return policies before placing large orders.

 

[cigrmaster]

Shawn, glad it worked out. Both companies try to make sure their customers are happy.

 

[bigboi]

I am very happy to hear your situation got resolved. Does your new in taste like your old night train?

 

[shawn622]

I'm certain that I got Night Train. The smell is dead on. Night Train is a crumble cake. The first batch that I got was hard as a rock and full of flavor. The batch I just got was spongy and bland. It may not sell a lot and perhaps was stored to long, or exposed to moisture or something. Maybe the first batch of Night Train I got was different and I don't like the normal mixture. lol IDK... I do hope that the new batch is at least close to the first batch I have because that stuff is stellar smoke.