I order regularly from P&C. UPS picks up the package in PA, brings it to the sorting center in AZ, it is turned over to the post office, and they put it in my PO box. Pretty straightforward, right?
The one time I ordered from SmokingPipes.com (And this has nothing to do with them, I don't think), UPS picked up the package, brought it to the sorting center in AZ, suddenly decided "they couldn't deliver to a PO box", and opted to send my package to a random stranger at an address I have never lived at! How great is that customer service, huh?
The only way I found out this was going on was because the (fortunately honest) guy it was sent to CALLED ME ON THE PHONE! How did he do that? Why, because my phone number was printed clearly on the shipping label! That was apparently too much of an insurmountable mental hurdle for the blockheaded bastard at UPS to overcome, so instead of calling me for an alternate address to send the package to, they just decided to send it to an address where IT WAS NOT REQUESTED TO GO!
I knew where my package was, it was safe, and it was at least in the same town as me. Except for the Amazing Race! This is where you have to beat the big brown truck to the address where it was mis-delivered to, or UPS is going to pick it up and SEND IT BACK TO SOUTH CAROLINA, because that's the efficient thing to do when a package needs to be moved twelve miles! This was one of the more idiotic shitshows I have ever been involved in, believe you me! It got even worse when, just on principle, I contacted UPS customer service. I was told repeatedly that "UPS cannot deliver to a PO box" even though my P&C orders regularly miracle their asses into my PO box. Why was the package accepted by UPS in the first place, if they knew they couldn't deliver to a PO box? Why was the package sent to a random address? Why is no one at UPS capable of dialing a telephone? All of these things must remain mysteries. Out of all the non-explanations I received, my favorite was that the reason for not one individual in the gigantic machine of UPS using an ounce of thought was that their system is "centralized". I replied that so was the Soviet Union, and it didn't work worth a shit either. Oddly, I got no response.