Jesse, I was really referring to the firmware in the camera, and how well it's integrated with the hardware. Many digital cameras have this wall of firmware between the user and the image. Canon has done a very good job of making that wall as transparent as possible, creating logically placed buttons and assignable custom functions that for most photographers can be set once and forgotten. With the Sony, I constantly find myself digging into menus to access basic functions. That's OK for a equipment/computer geek, not so good for someone who is in it to capture images of life around them.