So after taking 2 weeks to figure out my order from P&C wasn't going to make it, I finally get them to issue a refund. Well, they said they did last Thursday. Said it would take 3 or 4 days. I called Tuesday and was told it could take up to 7 or 8 days, call at the end of the week. Called today and after being on hold for 25 minutes 2 seconds, now I'm told it could take up to 30 days. I'd like to contact someone there who will actually tell someone the truth.
I suppose I could be wrong but I would bet money P&C never shipped my order to begin with. The story is, UPS lost it before they could transfer it to USPS. Odd though when I simply asked to resend it 3 of the 4 items I had ordered were "backordered".
Before all the loyal P&C fans go nuts, no question, none of this is end of world stuff. I have plenty of tobacco. $242 isn't going to break me or come anywhere close to it. I'm mostly pissed off because I've had to waste well over an hour trying to get this straightened out. Every time I've called there have been extended hold times. Then you have to answer their litany of questions to validate you. Wonder if they ever considered, when they screw up, it would be them following up with their Customer? Interesting concept but not one I guess when you're a cut rate bad service company.
Go ahead and keep buying from these guys but don't be surprised if you end up getting screwed as well.
I suppose I could be wrong but I would bet money P&C never shipped my order to begin with. The story is, UPS lost it before they could transfer it to USPS. Odd though when I simply asked to resend it 3 of the 4 items I had ordered were "backordered".
Before all the loyal P&C fans go nuts, no question, none of this is end of world stuff. I have plenty of tobacco. $242 isn't going to break me or come anywhere close to it. I'm mostly pissed off because I've had to waste well over an hour trying to get this straightened out. Every time I've called there have been extended hold times. Then you have to answer their litany of questions to validate you. Wonder if they ever considered, when they screw up, it would be them following up with their Customer? Interesting concept but not one I guess when you're a cut rate bad service company.
Go ahead and keep buying from these guys but don't be surprised if you end up getting screwed as well.