Wrong item in order

flippinbird87

Might Stick Around

Jun 25, 2012

57

0

• Jul 12, 2012

• #1

I recently received my first order from pipesandcigars.com, and received a wrong tin. I ordered villiger 1888 mid-day and got villiger early-day. I contacted pipesandcigars through email last night and still haven't heard back yet. How long does it usually take for them to answer emails? Should I send them another?

 

weezell

Lifer

Oct 12, 2011

13,653

49,165

• Jul 12, 2012

• #2

Call them.Wonderful people,I'll say they take care of you 100%...

 

85royals

Starting to Get Obsessed

Jul 5, 2012

224

0

• Jul 12, 2012

• #3

They are really good on their customer service if it was after 2pm in the day they most likely wont get to it tell tomorrow.. They have always treated me well and I have nothing but good things to say about them.. I'm sure they will make it right

 

papipeguy

Lifer

Jul 31, 2010

15,778

35

Bethlehem, Pa.

• Jul 12, 2012

• #4

Ditto the others. Top notch service. They'll make things right.

 

grizzly86

Part of the Furniture Now

Apr 5, 2012

692

1

• Jul 12, 2012

• #5

Most likely they will tell you to keep the wrong tin and ship out the right one. P&C is great.

 

flippinbird87

Might Stick Around

Jun 25, 2012

57

0

• Jul 12, 2012

• #6

Thanks guys. I will give them a call tomorrow afternoon if I don't hear from them on email.

 

cigrmaster

Lifer

May 26, 2012

20,249

57,280

66

Sarasota Florida

• Jul 12, 2012

• #7

Those guys have great customer service, you have no worries. They will make it right and it won't cost you a dime.

 

igloo

Lifer

Jan 17, 2010

4,083

5

woodlands tx

• Jul 12, 2012

• #8

They are very nice people to deal with ,top notch customer service . These little things happen .

 

msandoval858

Part of the Furniture Now

Jun 11, 2012

954

3

Austin, TX

• Jul 12, 2012

• #9

Another positive experience here as well. I ordered a Nording from them awhile back that was horribly drilled. They took it back no questions asked (pipe unsmoked of course) and I paid the difference for a Luciano instead.

 

spartan

Lifer

Aug 14, 2011

2,963

7

• Jul 12, 2012

• #10

They are prolly super swamped with orders since they have like 100 sales going on at the same time.
Those guys are crazy. lol
Either call em or sit and smoke a pipe for a bit. They'll get to ya.

 

batdemon

Part of the Furniture Now

Dec 20, 2011

834

0

• Jul 12, 2012

• #11

+1 on what everyone else has said. P&C has great customer service

 

flippinbird87

Might Stick Around

Jun 25, 2012

57

0

• Jul 13, 2012

• #12

Wow you guys weren't kidding, I woke up today and checked my email and BAM there was an email from them! They cleared up everything and like cigrmaster said, it didn't cost me a dime! These guys ROCK!

 

M

mtpipe

Lurker

Jan 18, 2012

37

1

• Jul 13, 2012

• #13

I received a 2 oz tin instead of an 8 oz. tin yesterday. I called and Jason immediately apologized, told me to keep the 2 oz tin and will be sending the 8 oz ASAP. Nice people.

 

mlaug

Part of the Furniture Now

May 23, 2010

908

2

Iowa

• Jul 13, 2012

• #14

I know you didn't order it, but don't sell Villiger's Early Day short. It might surprise you! :puffpipe:

 

bigmike

Part of the Furniture Now

Apr 24, 2012

518

4

• Jul 13, 2012

• #15

+1 For everyone that has had a positive experience with P&C.
I recently placed a TAD and PAD order and there was a mistake in the order.
Very Prompt and Professional response, with a personal touch, and they corrected it immediately. I'm quite sure you will be taken care of and the situation corrected.