P&C delay!!

friday

Might Stick Around

Aug 23, 2012

88

1

• Mar 2, 2015

• #1

P&C misplaced a pallet of 150 orders that was supposed to go out last Thursday, which did not, and is going out today. How do I know? I called about my order. They didn't call me when they found it this morning!
They apologized and said they could refund "some" of my expedited shipping cost.
So if you ordered from P&C last Thursday you may see a delay in your package.
TC

 

wyfbane

Lifer

Apr 26, 2013

5,117

3,518

Tennessee

• Mar 2, 2015

• #2

Yikes! Hope it gets there quick. I ordered some SPC Deception Pass and it left today as well.
So happy! That stuff is magic Va/Per happiness.

 

peteguy

Lifer

Jan 19, 2012

1,531

909

• Mar 2, 2015

• #3

Interesting - take the refund and switch over to Smokingpipes. jk
Thanks for posting, hopefully it will help some others who are wondering.

 

friday

Might Stick Around

Aug 23, 2012

88

1

• Mar 2, 2015

• #4

Interesting - take the refund and switch over to Smokingpipes. jk
Thanks for posting, hopefully it will help some others who are wondering.

Click to expand...

I will definately be looking at smoking pipes.com! I've just never ordered from anyone except P&C. Guess I'm "too" loyal.

 

woodsroad

Lifer

Oct 10, 2013

11,798

16,178

SE PA USA

• Mar 2, 2015

• #5

"Interesting - take the refund and switch over to Smokingpipes. [] jk"

Click to expand...

Let it gooooooo.

 

mcitinner1

Lifer

Apr 5, 2014

4,043

24

Missouri

• Mar 2, 2015

• #6

I made 2 orders at P&C last week. I think I'm being scammed! wink wink

 

shanelktown

Lifer

Feb 10, 2015

1,041

71

• Mar 2, 2015

• #7

Hey dan why are you singing the let it go song from frozen?

 

woodsroad

Lifer

Oct 10, 2013

11,798

16,178

SE PA USA

• Mar 2, 2015

• #8

Because I'm a cold man

 

shanelktown

Lifer

Feb 10, 2015

1,041

71

• Mar 2, 2015

• #9

Did you pick up that old dog blend?

 

woodsroad

Lifer

Oct 10, 2013

11,798

16,178

SE PA USA

• Mar 2, 2015

• #10

Not yet, it's sitting in my P&C cart, waiting for the total to hit the "Free Shipping" ceiling!

 

deuce26

Can't Leave

Jan 29, 2014

456

4

Slidell, Louisiana

• Mar 3, 2015

• #11

It is definitely upsetting when we feel we weren't treated fairly by a retailer, online or otherwise. We spend so much of our hard earned money on this hobby. Everyone has a right to react in whatever way they see fit. Others may suggest you are over reacting or not reacting enough. Why should they have a say? It's not there money it's yours. So, jump ship, wail, try them again.... That's your right. As for me, I've already made my personal decision on P&C.

 

woodsroad

Lifer

Oct 10, 2013

11,798

16,178

SE PA USA

• Mar 3, 2015

• #12

"Why should they have a say?"

Click to expand...

Because you chose to launch your allegations on a public forum, that's why. Look up the word "forum".
Some of us here have had experiences with P&C that are quite different from that which you describe. Some see all these new members with low post counts launching vitriol at a site sponsor, and we are skeptical.
That's all.

 

jackswilling

Lifer

Feb 15, 2015

1,777

24

• Mar 3, 2015

• #13

My experience with P&C has been excellent. We all develop attachments to certain retailers and disaffection to others.

 

torque

Can't Leave

May 21, 2013

444

2

• Mar 3, 2015

• #14

Homeboy might have a low post count but he is far from a newbie. Been here longer than most that have posted in this thread. I can respect someone that only posts when they really have something to say and not just to boost their "stats".
Personally, my experiences with P&C have been exemplary and I wouldn't hesitate to recommend them to anyone. Having ran a fulfillment warehouse in a past life I can tell you that stuff happens. No reason to throw the baby out with the bathwater but that's just personal opinion.

 

woodsroad

Lifer

Oct 10, 2013

11,798

16,178

SE PA USA

• Mar 3, 2015

• #15

I am referring to the two that were recently banned. They were new additions to this forum.

 

torque

Can't Leave

May 21, 2013

444

2

• Mar 3, 2015

• #16

I hear you, and I think we basically agree. Russ runs a good shop from my perspective. Based on my past experience with P&C, they would have to mess up more than once to wipe out the "ataboys" they have built up with me.

 

mrenglish

Lifer

Dec 25, 2010

2,220

72

Columbus, Ohio

• Mar 4, 2015

• #17

It sounds like one chaotic operation. I mean, there are three companies that ship out of the same location and two are primarily cigars (CI and cigar.com) so the shipping people have to process and ship for three different companies. It does not sound like each has their own staff for shipping. It also seems like it would be a mad house due to each company having their own SKU's for inventory, a logistical PITA.

 

woodsroad

Lifer

Oct 10, 2013

11,798

16,178

SE PA USA

• Mar 4, 2015

• #18

Michael, it is not at all uncoomon for one fulfillment center to serve multiple entities. The warehouse operations are identical, with just the name of the company changing on the invoice. Far from chaotic, it's rather brilliant. Think "Amazon" on a smaller scale.

 

bluesmk

Can't Leave

Jul 13, 2013

446

3

Bethlehem,PA

• Mar 4, 2015

• #19

Dan,Bingo! I spent 6 months working for the big A a few years back and was amazed at the operation and it's efficiency.

I find much the same at P&C.

Dan

Gabrieli Pipes

 

mrenglish

Lifer

Dec 25, 2010

2,220

72

Columbus, Ohio

• Mar 4, 2015

• #20

Thanks, Dan. That makes sense.