Early this year I sent off an estate pipe with an oxidized stem for a replacement, and apparently the son did a snappy job of making the requested slightly bent tortoise shell stem, thoughtfully sized, designed and suited to the freehand briar stamped "Thompson" for Thompson Cigar, a house pipe, and "West Germany," a cool historical note. Norwood did a good job on very quick turnaround. I guess the son just wasn't keen on keeping the business going, but he did a good job for me, or his dad pitched in to do so ... I don't know. I'm sorry they're no longer in business.