Hi hi,
So in another thread, I mentioned ordering 12lb 8oz of C&D Tobacco from Smokingpipes. It came dry and I lamented having to rehydrate. Others on there mentioned dry tobacco as well and that prompted this post.
None other than the General Manager PM'd me to make it right and asked me to connect with his Customer Service folks to see if there was some way to fix it.
I called up SP.Com and was speaking with Keith Tony, who has worked for C&D in the past. He explained the company's position is to "Sell tobacco, not water" and as such their tobacco will often be sent a bit dry.
I then mentioned that one bag was extra crispy, but some of them were closer but not able to jar. When I mentioned my blending tobaccos being in between, but closer to crispy he said this, (Paraphrasing):
'blending tobaccos are shipped dry on purpose every time. this is to make consistent precise blending easier to attain when doing home blending'.
This makes TOTAL sense to me.
This also makes me feel a bit sheepish as 5.5lb of this order ended up being 'blending tobacco' (I swear I didn't know about the 2lb of VA and the 2lb of Izmir). I bought the Izmir because Rothnh used to rave about it so much. And he was right, btw. The stuff is GREAT, but I digress.
I want to apologize if anyone thought I was being too critical of smokingpipes.com.
I want to THANK Josh Burgess (GM there) for his timely response to this and his unceasing efforts to make it right.
I also want to thank Keith Tony at Smokingpipes.com for being an all around great guy and teaching me a lot in one phone call.
Finally I want to thank you for reading this, because it means the word is getting out there.
~Mike
So in another thread, I mentioned ordering 12lb 8oz of C&D Tobacco from Smokingpipes. It came dry and I lamented having to rehydrate. Others on there mentioned dry tobacco as well and that prompted this post.
None other than the General Manager PM'd me to make it right and asked me to connect with his Customer Service folks to see if there was some way to fix it.
I called up SP.Com and was speaking with Keith Tony, who has worked for C&D in the past. He explained the company's position is to "Sell tobacco, not water" and as such their tobacco will often be sent a bit dry.
I then mentioned that one bag was extra crispy, but some of them were closer but not able to jar. When I mentioned my blending tobaccos being in between, but closer to crispy he said this, (Paraphrasing):
'blending tobaccos are shipped dry on purpose every time. this is to make consistent precise blending easier to attain when doing home blending'.
This makes TOTAL sense to me.
This also makes me feel a bit sheepish as 5.5lb of this order ended up being 'blending tobacco' (I swear I didn't know about the 2lb of VA and the 2lb of Izmir). I bought the Izmir because Rothnh used to rave about it so much. And he was right, btw. The stuff is GREAT, but I digress.
I want to apologize if anyone thought I was being too critical of smokingpipes.com.
I want to THANK Josh Burgess (GM there) for his timely response to this and his unceasing efforts to make it right.
I also want to thank Keith Tony at Smokingpipes.com for being an all around great guy and teaching me a lot in one phone call.
Finally I want to thank you for reading this, because it means the word is getting out there.
~Mike
