Below is the message that I sent to Chilis. What are y'all's thoughts? Do y'all agree with my opinion about these devices, disagree, or think I am making to big a deal out of it? Just curious what other peoples thoughts are.
I love yall’s food and the family atmosphere. I take myself and my family to Chili’s all the time, however something has come up that may stop that. I am not happy with the new touch screen device that yall have the tables. I would not care if I was not forced to use it, however the waiters will only go and run my card if I make a big fuss and scene about not using the device. These devices are filthy and covered in finger prints and germs. It is a really good way to get pink eye or something worse. I mean think about it; all day long people eat sticking their fingers in their mouths and then afterwards go and use your touch screen putting their saliva, food particles and germs all over the screen and then you ask me to use it. It is disgusting. Also you have games on it so the parents let the little kids use it so that the kids will behave so that they can eat in peace, which I completely understand having kids myself, however the kids are even worse. They pick their nose slobber all over their hands and we all know kids are covered in germs from school or daycare and then they are putting all this on the screen and you are asking me to touch that screen. I have the waiter insisting that I touch this screen that I can obviously see a thick layer of grease and various finger prints on and it is disgusting and don’t tell me that they are cleaned because they are not. I watched several waiters’ clear tables and not one of them cleaned those screens and even if yall make that a policy it will be the first thing that a waiter starts to ignore in the cleanup of the table. Also it is not my job to learn your system and run my bill through your system. If I wanted that service then I would go to a fast food joint. It does not free up your waiter’s time and make them more efficient. They serve the food at the same pace that they always did. It does not bother me if you have these devices on the table it bothers me that the waiters will only let me pay my bill using it and insist that they are not going to handle it themselves. If it was optional to use this device then I would not be writing this letter. In closing these devices are disgusting and covered in germs, it is not my job to learn your system and handle the logistics of paying the bill(your food steal cost the same you are not sending me a paycheck), and if the next time I go into chili’s I am forced to use this device then I will not be coming back. On a final point I am not the only one that feels this way. Everybody I have talked to feels the same way on both points, it is disgusting and it is not our job. I ask you to please not push away your loyal customers because yall insist on forcing this device.
I love yall’s food and the family atmosphere. I take myself and my family to Chili’s all the time, however something has come up that may stop that. I am not happy with the new touch screen device that yall have the tables. I would not care if I was not forced to use it, however the waiters will only go and run my card if I make a big fuss and scene about not using the device. These devices are filthy and covered in finger prints and germs. It is a really good way to get pink eye or something worse. I mean think about it; all day long people eat sticking their fingers in their mouths and then afterwards go and use your touch screen putting their saliva, food particles and germs all over the screen and then you ask me to use it. It is disgusting. Also you have games on it so the parents let the little kids use it so that the kids will behave so that they can eat in peace, which I completely understand having kids myself, however the kids are even worse. They pick their nose slobber all over their hands and we all know kids are covered in germs from school or daycare and then they are putting all this on the screen and you are asking me to touch that screen. I have the waiter insisting that I touch this screen that I can obviously see a thick layer of grease and various finger prints on and it is disgusting and don’t tell me that they are cleaned because they are not. I watched several waiters’ clear tables and not one of them cleaned those screens and even if yall make that a policy it will be the first thing that a waiter starts to ignore in the cleanup of the table. Also it is not my job to learn your system and run my bill through your system. If I wanted that service then I would go to a fast food joint. It does not free up your waiter’s time and make them more efficient. They serve the food at the same pace that they always did. It does not bother me if you have these devices on the table it bothers me that the waiters will only let me pay my bill using it and insist that they are not going to handle it themselves. If it was optional to use this device then I would not be writing this letter. In closing these devices are disgusting and covered in germs, it is not my job to learn your system and handle the logistics of paying the bill(your food steal cost the same you are not sending me a paycheck), and if the next time I go into chili’s I am forced to use this device then I will not be coming back. On a final point I am not the only one that feels this way. Everybody I have talked to feels the same way on both points, it is disgusting and it is not our job. I ask you to please not push away your loyal customers because yall insist on forcing this device.
