Wrong item in order

[flippinbird87]

I recently received my first order from pipesandcigars.com, and received a wrong tin. I ordered villiger 1888 mid-day and got villiger early-day. I contacted pipesandcigars through email last night and still haven't heard back yet. How long does it usually take for them to answer emails? Should I send them another?

 

[weezell]

Call them.Wonderful people,I'll say they take care of you 100%...

 

[85royals]

They are really good on their customer service if it was after 2pm in the day they most likely wont get to it tell tomorrow.. They have always treated me well and I have nothing but good things to say about them.. I'm sure they will make it right

 

[papipeguy]

Ditto the others. Top notch service. They'll make things right.

 

[grizzly86]

Most likely they will tell you to keep the wrong tin and ship out the right one. P&C is great.

 

[flippinbird87]

Thanks guys. I will give them a call tomorrow afternoon if I don't hear from them on email.

 

[cigrmaster]

Those guys have great customer service, you have no worries. They will make it right and it won't cost you a dime.

 

[igloo]

They are very nice people to deal with ,top notch customer service . These little things happen .

 

[msandoval858]

Another positive experience here as well. I ordered a Nording from them awhile back that was horribly drilled. They took it back no questions asked (pipe unsmoked of course) and I paid the difference for a Luciano instead.

 

[spartan]

They are prolly super swamped with orders since they have like 100 sales going on at the same time.
Those guys are crazy. lol
Either call em or sit and smoke a pipe for a bit. They'll get to ya.

 

[batdemon]

+1 on what everyone else has said. P&C has great customer service

 

[flippinbird87]

Wow you guys weren't kidding, I woke up today and checked my email and BAM there was an email from them! They cleared up everything and like cigrmaster said, it didn't cost me a dime! These guys ROCK!

 

[mtpipe]

I received a 2 oz tin instead of an 8 oz. tin yesterday. I called and Jason immediately apologized, told me to keep the 2 oz tin and will be sending the 8 oz ASAP. Nice people.

 

[mlaug]

I know you didn't order it, but don't sell Villiger's Early Day short. It might surprise you! :puffpipe:

 

[bigmike]

+1 For everyone that has had a positive experience with P&C.
I recently placed a TAD and PAD order and there was a mistake in the order.
Very Prompt and Professional response, with a personal touch, and they corrected it immediately. I'm quite sure you will be taken care of and the situation corrected.