Reasonable Time To Expect Shipping?

[aquadoc]

An online seller, not P&C, processed my order a week ago, took my money, and stated they do same day if order before 2pm or next day. No correspondence except for the standard email of we received your order. When checking my account it says waiting to be shipped, click for details and upon doing so says there is no order. I sent an electronic form inquiry yesterday but no response. Should I wait or cancel through my bank? Give them more time? Odd.

 

[cosmicfolklore]

If there is a phone number, call them. That would be the best way to handle it. If not, then email, but it's way easier to lie through an email than mono to mono talking, IMO.

 

[toobfreak]

Call them. Email them. If not possible, no reply, I would stop processing on your end. Then let them worry about contacting you. Document everything.

 

[aquadoc]

OK, so I have sent an inquiry through their online contact form, I have called and it dropped me into voicemail so I left a message, and now I am sending an email. Will give them 24 hours.