I just relocated to Colorado from Tennessee. I've read a lot but never posted. Before I moved I bought a Peterson 2011 Christmas pipe 50 percent off at a store. I got it home and noticed half the green bowl was not green due to being in the sun in the store window for years. I was at another shop and a Peterson rep was there so I showed him and asked about it. He said it was typical of the green bowls then and offered to replace it. I told him I didn't buy the pipe there. He said it didn't matter. I left with the pipe because I like the look of it. Peterson's customer service was excellent. The rep would not let me leave the store without a free tin of University Flake, which I refused many times. He wouldn't let me go without it. Peterson rocks. Now if somebody could tell me how to open, pack and smoke University Flake that would be great. Lol. I always buy bulk.