Since this thread is back, here's the story:
The company made a megaton of metal parts, bought tons of stems, made tons of bowls, then stopped, having enough stock to last a very long time. They opened a new, second store off Denny. Then, some kerfuffle over the lease of the old, original shop came up, landlords pushed them out, that store closed. Then they ran out of metal parts, went to get more... and all their machinists had retired. Nobody in the family wanted to keep running it, except the woman mentioned above (Stacy), who took over the shop.
She did, after a LOT of time and effort, get them back into production. For those who haven't seen my post elsewhere on it--
She has all three straights available: Jewel (short), Mariner (medium), Lancer (long). Quarter-bents are Horizon (short), Regent (long). The Cavalier (medium) isn't available now, but she told me the Japanese market loves that one, so it may return. The only full-bent is the Designer (long). She has regular and pedestal valves. Metal parts are black (the straight and quarter-bent are glossy, full-bent are matte), silver (somewhere between gloss and matte), and brass (a VERY matte color vs. the older brasstone). Stems are bronze pearl, gloss black, and gloss black with wispy white threads. Designers are $190 briar, $250 Turkish meerschaum.
She has new briar and Turkish meer bowls, and loads of vintage briar and meer bowls, including briar staghorns, sandblasts, rusticated, etc. She has bowl screws, metal bowl cups, and O-rings available. She isn't selling online yet, and keeping the return of production low-key, because she is being slammed with orders and can barely keep up. But call her at the shop and I'm sure she'll hook you up. I think Tuesdays and Thursdays are the days to get her; other days, there's often another employee there, and they can probably advise a customer on cigars or sell you a pipe off the shelf, but they can't assemble a custom Kirsten for you or give prices on pipes/parts.
I bought a black Designer. I think the quality is exactly as it was before.