Hey guys, I'm so sorry for the trouble and will make it up to you.
We had a database corruption that caused things to go whacky, and had to restore back-ups from Sunday.
Greg and I have both spent most of the day trying to piece back the data from one version of the database to another hoping to save all the data, but have not been successful. We both worked all night last night and all day today trying to make it so no one would have to re-enter auctions - to no avail.
We have put steps in place so this doesn't happen again. And just in case it does, we are going to run the back-ups more frequently - every hour instead of every 12-hours. (Things started to go wrong on Monday, and Tuesday is when things really broke, which is why we had to roll back to Sunday.)
Shaintiques - Here's what I've done for you:
1. Voucher - I made a voucher for you so you can put your auctions back and not be charged any fees. (I emailed you the code this morning. Did you get it?) I'll put it in a PM too.
2. Extra Credit - To make up for your lost time, I am also giving you an extra credit on your account so you can list a few more auctions for free.
3. Billing Account - You are now on "Account Billing" so you don't have to go to Pay Pal and pay for each listing one at a time. Once you get up to $25, then you have to make a payment. That should save a lot of time.
Again, I apologize for the technical issues, and appreciate your patience and understanding.
