Thanks Jay,
I just smoked it with the mesh ball and it was a whole different thing. Burned evenly and all the way down, only went out once (I've been training myself to take four deep breaths between each draw, 15-20 seconds, and it used to go out nearly every time). No need to puff it back alight. Burned down to ash, cleaned out easily. I don't know what it's like to try to take one of those out yet, but I suppose there are a few bowls for each one.
I probably could return it, but it was relatively inexpensive, and I smoked it a whole week already. I think it's still a decent pipe (but what do I know?). I'll probably keep it for a reserve and choose more carefully next time.