Cable & Customer Service

[peckinpahhombre]

We started to have cable problems yesterday. This is what I felt like when I called them today:
http://www.youtube.com/watch?v=QS8ZzdDR_8Y

 

[taerin]

I love that lol!

 

[ghost]

In the interest of full disclosure my wife works in customer service with the cable company, but was off today.
I am sending her the video though...

 

[john218]

That clip is so true to life! lol!

 

[brudnic1]

I think "cable" and "service" when joined are an oxymoron.

 

[eazy]

I cancelled my cable services purely due to customer service. Every company in the Great White North is terrible.
It's all Aptv and Netflix for me.

 

[winton]

I read recently that cable companies have a different strategy. They get their customers to bundle cable, long distance, internet, etc, etc all with their company. Then if the customer gets mad it is a huge effort to change everything, including e-mail address. Most customers just yell / scream, then passively continue to write the monthly check.

 

[allan]

I was just about to write a whole list of 'cable' stories, from missed appointments to outright lying to me...
But, what's the use? I changed to Verizon where I could, and just hope that cable won't fail where I have it.