Brindle Restem of Peterson Deluxe 20s System

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BROBS

Lifer
Nov 13, 2019
11,765
40,042
IA
So I received this pipe from Harrison Simmonds in the UK a while back. I saw the straight grain on it and knew I had to have it. Puts my other deluxe 20s to shame.

It sat for a while, then when I went to clean it before smoking for the first time I realized the hole in the p-lip did not line up with the airway of the stem. It was like a Venn diagram where only a small portion overlapped. Rather than send it in for another acrylic mess of a stem, I decided to reach out to @georged about a restem.

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I requested a taper stem from brindle while retaining the space fitting system and condenser chimney. He did a bang up job and this is going to be one of my most prized pipes.

I’ll let him chime in on why it was difficult and the work/changes that had to be done to fit it.

what an improvement!!!!
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Jul 28, 2016
8,094
43,004
Finland-Scandinavia-EU
There we go again,,, such a beautiful job and the pipe itself looks stunning, congrats.and sweet smokes,
Ps,
(once again in this price range it is to the factory who should have done proper stem and get it fitted as it should,but not the buyer,I will bet you If this have been returned to the factory it would have taken decades before they've gotten all sorted out, Dunhill and Peterson Factories, please do wake up before it is too late)
 

BROBS

Lifer
Nov 13, 2019
11,765
40,042
IA
There we go again,,, such a beautiful job and the pipe itself looks stunning, congrats.and sweet smokes,
Ps,
(once again in this price range it is to the factory who should have done proper stem and get it fitted as it should,but not the buyer,I will bet you If this have been returned to the factory it would have taken decades before they've gotten all sorted out, Dunhill and Peterson Factories, please do wake up before it is too late)
You’re absolutely right. This was a roughly 180-200$ pipe. No excuse on the stem. Yes they would fix it for free but in months and months and who knows how much better it would be?
 

georged

Lifer
Mar 7, 2013
6,104
16,744
Dear Laudisi (if you're listening) ---

Don't let modern-era cost accounting convince you that it is cheaper to lower QA standards and repair/replace without challenge whatever gets caught by customers than up your shop game so errors don't get shipped in the first place.

There are products where de facto shifting of the QA task to customers might work in reality as opposed to just on paper, but "tradition based" ones like pipes isn't one of them.

First, the approach can't know---so arithmetically dismisses---those customers who are disappointed by the product but don't want to be assed with the resolution process (customers who have a high probability of abandoning the brand as well as tell their friends of their disappointment, no less); and second, the approach diminishes something that's vital to historically significant companies: It dampens the romance. Diminishes the connection. Dulls the magic. In short, it breaks customers' hearts.

Result? With time, the value of the brand itself declines.

The juice is not only not worth the squeeze, it's slow poison.
 
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BROBS

Lifer
Nov 13, 2019
11,765
40,042
IA
Right. I can’t fault them as they offered free replacement. But after waiting for a month or more for it to arrive from the UK. Then to have it sit in my cupboard for a month, waiting for the special day when I was going to smoke it: only to be disappointed by an unsmokable pipe. I then messed with contacting Peterson in Ireland for a week or more. Only to have them tell me to contact Laudisi. First I was told it was going to cost me $40 (the price of their service for stem replacement). I then asked why I was being charged to repair a brand new pipe and was told the fee would be waived, but that it would be months and months until I received it back! That response did not instill confidence in the result so I went elsewhere.

you’re right about one thing though: I won’t be buying another brand new Peterson pipe. ?
 
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