Are There Typically Warranties on Pipes?

[loadclear]

This guy:

Is about a month old. It has never been dropped, smoked hot, or had the stem removed when hot. It's one of my better smokers. Is this just a "tough situation" for me, or is it normal for a seller to warranty such a thing? It wasn't very expensive. I didn't want to make a stink with a retailer if it's not a typically warrantied thing.
Thanks

 

[sablebrush52]

Did you buy this new from a dealer? Many pipes come with warranties from the manufacturer. But if this is an estate you picked up from an eBay seller, you may be out of luck. Some online dealers of estates will work with you, but there's no guarantee.

 

[loadclear]

It was bought brand new from a well known internet retailer.

 

[loadclear]

Basically, I don't want to go whining to a company that sold me this pipe looking for a replacement or anything if it is not proper etiquette, or if this type of failure is indicative of user error in some way.

 

[lasttango]

I say call them or email them.

 

[huntertrw]

I say call them or email them.

Agreed. If this crack is not the result of anything you did, then what do you have to lose? Regardless, cracks of this sort may be fixed by a competent pipe-repairer.

 

[blendtobac]

I'mm guessing that you bought this from us (P&C) during our recent promotion. If that's correct, call 800-494-9144 and customer service will help you. The "warranty" with most manufacturers is an implied one, but something like this is a pretty obvious problem with the pipe.
Russ

 

[sablebrush52]

Basically, I don't want to go whining to a company that sold me this pipe looking for a replacement or anything if it is not proper etiquette, or if this type of failure is indicative of user error in some way.

I'd definitely take Russ up on that offer.
As far as etiquette, any time you are sold something that proves to be defective, contact the seller to see what can be done.
Pipe manufacturers used to offer a warranty, typically ranging from 9 months to one year, when you bought a new pipe from an authorized dealer. If that's gone the way of the dodo that's a very sad commentary on their belief in and commitment to their products.

 

[PaulTheScandinavian]

Sable: I was amused to learn Peterson leaflet stating this warranty does not cover stems they can be replaced at nominal cost

 

[loadclear]

Life is good. Took a couple days for me to make the call due to the time zone difference, but the PNC service rep was great. Unfortunately, no Stanwell Brushed Brown 109's left in stock, so instead I upgraded to a Nording Valhalla #605 for a deep discount. Very happy with the resolution, and I'm excited waiting for the UPS guy.
Thanks everyone.

 

[sablebrush52]

Sable: I was amused to learn Peterson leaflet stating this warranty does not cover stems they can be replaced at nominal cost

They're in business to make a profit, so I can't blame them if they don't want to underwrite abusive pipe smokers. At least they offer a service.

 

[mso489]

Give PC a call, and offer to email photo too. Incidentally, I have two of those brushed Stanwells from PC, and they've done well, so this was likely an unseen flaw in the briar.

 

[dochudson]

Does any read the post before posting?

 

[jensen]

Paulie, you should read some more leaflets and see that English makers only guaranteed the bowl, not the shank and mouthpiece.

F.ex Barling (IoM),BBB,Ben Wade, Parker & Redman.
But the pipe was always guaranteed against defects in materials or workmanship.

 

[mawnansmiff]

"Does any read the post before posting?"
Clearly not!
Regards,
Jay.