I don't know about the "infamous pipe repair" episode, but I can tell you that my dealings with Rich Lewis have been pleasant indeed.
I saw one of his pipes on his website http://lewispipe.com/lewpipes.htm and sent Rich an email saying how much I loved the pipe. I didn't have quite enough saved at the time and asked him if he could hold it for a while.
Rich was just great. He said he would hold it until he heard from me. He did. I bought the beautiful 1849 shaped "Supreme" grade pipe. Rich said he had been at a pipe show and had been thinking of a Charatan when he carved the pipe.
It smokes like a dream.
I've only belonged to the NASPC for a short time. It is worth every penny of the membership. I met Bill Unger a couple of years ago in Richmond. He was just the most interesting fellow and a pusher of pipes and his NASPC.
I can tell you IMO NASPC and Rich Lewis make a great combo. I hope to snag one of the RL Pipes, the Custom Bill in honor of Unger. It is an unbeatable combination.
I have an original Custom Bilt given to me by a long-gone dear friend. It is a treasure. I'm sure the Custom Bill will become a treasure as well.