This was Kyle’s response in email and his apology was he’s sorry that it happened not I’m sorry that we sent you a box with no packaging inside
“Thank you for following up. I do want to clarify that your order was packaged properly and securely before it left our shop. Every order is packed with care, and we’ve successfully shipped thousands of tins without issue. You’re the first customer to let us know that our packaging didn’t meet their expectations, and I take that feedback seriously. That said, minor denting can sometimes occur in transit, even when packaging is secure — in fact, minor denting can occur during the vacuum sealing process from the manufacturer as I previously stated earlier. What really matters is that the tins remain properly sealed — and these tins are as you previously stated.it’s important to note that this is very common with modern pipe tobacco tins.
Our policy for situations like this remains the same: we can arrange an exchange once the original items are returned, and I've already provided you with a prepaid return label to make the process easier on your end. Once the tins arrive back here, I’ll prioritize your replacement so it goes out right away.
If you’d prefer not to go through the exchange process but are still concerned about the denting, one option would be to transfer the tobacco into jars. Many pipe smokers do this right away, as it ensures long-term freshness and peace of mind, while also allowing the tobacco to age properly.”
