My landline went dead, no dial tone. I called the toll free repair number and was on hold for a hour listening to elevator music with static. One tech advisor, then another, said this wasn't their job and passed me along. I was in the phone company's store, and the one staff person there was helpful, let me stay on his landline phone. Eventually, supposedly, I was talking to the landline repair people, but the line was spotty. This is a phone company, mind you. She asked for the number I was at, and I gave it to her so she could call back. She didn't. Since they can't or won't help, I am down to calling the state utilities commission, and maybe visiting the fire department to see if they have a back door way to contact the repair crew.
In short, landline repair services are dead. I just paid about a hundred bucks monthly bill for this service. I now have a minimalist "smart phone," and will use that to try to get my landline dial tone back, so the cordless phones in my house work.
I doubt I need to name the company involved. It is one of the old outfits that is now straggling in the cell phone, cable TV and wifi services industry while they let their older revenue stream fade.
In short, landline repair services are dead. I just paid about a hundred bucks monthly bill for this service. I now have a minimalist "smart phone," and will use that to try to get my landline dial tone back, so the cordless phones in my house work.
I doubt I need to name the company involved. It is one of the old outfits that is now straggling in the cell phone, cable TV and wifi services industry while they let their older revenue stream fade.