When I smoked cigarettes I always used a brass Zippo lighter, had it for years. I gotta thinking I could get a pipe insert for it and use it on pipes. I contacted Zippo via email to see if I could buy a pipe insert only from them. They wrote me back and said to send to them and they will put the pipe insert in and send me the old insert and all it will cost me is the postage to send to them. That's what I call customer service.